Experienced Part-Time Customer Service Representative – Friendly and Supportive Local Self-Storage Facility

At arenaflex, we're committed to providing exceptional customer service and a welcoming environment for our clients. As a Part-Time Customer Service Representative, you'll play a vital role in ensuring our customers receive the best possible experience. If you're a people person with a passion for delivering top-notch service, we want to hear from you!

About arenaflex

arenaflex is a locally owned and operated self-storage facility in Alpharetta, GA, dedicated to providing a secure and convenient storage solution for our community. Our friendly and supportive local management team is passionate about delivering exceptional customer service and building strong relationships with our clients. We're proud to be a part of the Alpharetta community and are committed to making a positive impact in our neighborhood.

The Role

We're seeking a reliable and customer-focused Part-Time Customer Service Representative to join our team. As a Part-Time Customer Service Representative, you'll be responsible for providing exceptional customer service to all clients, including renting storage units and parking spaces, handling payments, and maintaining accurate and detailed customer account notes. You'll also have the opportunity to work independently, with a "customer first" mindset, and make a real impact in a small, community-focused business.

Key Responsibilities

* Provide exceptional customer service to all clients, ensuring a positive and welcoming experience

• Rent storage units and parking spaces, upsell merchandise, and handle payments in person and over the phone
• Maintain accurate and detailed customer account notes, ensuring seamless communication and record-keeping
• Report customer and property issues to the property manager, ensuring prompt resolution and maintaining a safe and secure environment
• Clean vacated units and maintain overall property cleanliness, ensuring a clean and organized facility
• Perform lock checks and walk the property (up to 1–2 miles/day), ensuring the security and integrity of our facility
• Assist the property manager with various tasks and projects, including administrative duties and special events

What We're Looking For

* Positive, upbeat attitude and outgoing personality, with a passion for delivering exceptional customer service

• Strong customer service and communication skills, with the ability to work independently and as part of a team
• "Customer first" mindset, with a commitment to ensuring every client receives the best possible experience
• Strong time management, attention to detail, and organizational skills, with the ability to prioritize tasks and meet deadlines
• Proficient computer skills and the ability to quickly learn new systems, including our property management software
• Ability to follow both written and verbal instructions, with a commitment to maintaining accurate and detailed records

Requirements

* Minimum 1 year of customer service experience, with a proven track record of delivering exceptional customer service

• High school diploma or GED required; college degree preferred
• Valid driver's license and reliable transportation, with the ability to commute to our facility in Alpharetta, GA
• Ability to pass a background check, ensuring the safety and security of our clients and employees
• Must be able to lift up to 25 lbs without assistance, with the ability to perform physical tasks as needed

Why Join arenaflex?

* Friendly and supportive local management team, committed to delivering exceptional customer service and building strong relationships with our clients

• Flexible, predictable part-time schedule, with opportunities to work extra days as needed
• Opportunity to make a real impact in a small, community-focused business, with a commitment to making a positive difference in our neighborhood
• Long-term opportunity in a stable, well-established company, with opportunities for career growth and development

Benefits

* Flexible schedule, with opportunities to work extra days as needed

• Predictable part-time schedule, with a commitment to providing a stable and secure work environment
• Opportunity to make a real impact in a small, community-focused business, with a commitment to making a positive difference in our neighborhood

How to Apply

If you're a motivated and customer-focused individual with a passion for delivering exceptional service, we want to hear from you! Please submit your resume and a short message outlining your availability through Indeed. We can't wait to meet our next team member!

Job Type:

Part-time

Pay:

$13.00 - $15.00 per hour

Expected hours:

15 per week

Benefits:

Flexible schedule

Shift:

8 hour shift, Day shift

Ability to Commute:

Alpharetta, GA 30004 (Required)

Work Location:

In person Apply Job! Apply for this job