Inbound Patient Account Services Coordinator (Remote)
We're building a world of health around every individual - shaping a more connected, convenient and compassionate health experience. At CVS Health®, you'll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger - helping to simplify health care one person, one family and one community at a time.
Position Summary
An Inbound Patient Account Services Specialist advocates for the patient and portrays "Values in Action" by taking a hands-on approach to help people on their path to better health. In this role, a Inbound Patient Account Services Specialist will provide a high level of customer service, resolve patient billing questions, and report potential trends to Leadership for review.We will support you by offering all the tools and resources you need to be successful in a collaborative team environment.
Key Responsibilities of the Inbound Patient Account Services Coordinator:
- Develop a deep understanding of CVS Specialty processes and learn how customer service impacts a patient's journey from order to reimbursement for services. - Helping patients to navigate complex billing and reimbursement processes to assure efficient and timely billing and reimbursement for services. - Build a trusting relationship with patients by engaging in meaningful and relevant conversation. - Manage difficult or emotional situations, responding promptly to patient needs, and demonstrating empathy and a sense of urgency when appropriate. - Accurately and consistently document each interaction in the appropriate Revenue Cycle system. - Record, review, and take next steps to follow-up and resolve patient concerns. - Gather and examine patient information to determine eligibility for payment plans. - Meet call center metrics that include call volume and call quality. - Use technology to effectively liaison with other departments across CVS Specialty. - Demonstrate an outgoing, enthusiastic, professional, and caring presence over the telephone.
- *Required Qualifications:**
- 6 months experience in healthcare billing, reimbursement, collections practices, and/or infusion services. - Experience with computers, including 1+ years working with Microsoft Word, Outlook, and Excel. - Effective written and verbal customer service skills. - Ability to work independently and on a team. - Ability to offer emotional support and empathy. - Flexibility with work schedule to meet business needs, including but not limited to 8-hour work shifts from 8:00am - 8:00pm EST (Monday - Friday).
- *Preferred Qualifications:**
- 1 year experience in healthcare billing, collections practices, and/or infusion services. - 1 year experience in pharmacy billing and reimbursement.
- *Education**
- Verifiable High-school diploma or GED required.
- *Anticipated Weekly Hours**
40
Time Type
Full time
Pay Range
The typical pay range for this role is:$17.00 - $28.46This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.
Great benefits for great people
We take pride in our comprehensive and competitive mix of pay and benefits - investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include: -
Affordable medical plan options,
a
401(k) plan
(including matching company contributions), and an
employee stock purchase plan
. -
No-cost programs for all colleagues
including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching. -
Benefit solutions that address the different needs and preferences of our colleagues
including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility. For more information, visit https://jobs.cvshealth.com/us/en/benefitsWe anticipate the application window for this opening will close on: 01/30/2026Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws. Apply tot his job Apply To this Job