Trust & Safety Strategy Lead

About the position Faire is an online wholesale marketplace built on the belief that the future is local — independent retailers around the globe are doing more revenue than Walmart and Amazon combined, but individually, they are small compared to these massive entities. At Faire, we're using the power of tech, data, and machine learning to connect this thriving community of entrepreneurs across the globe. Picture your favorite boutique in town — we help them discover the best products from around the world to sell in their stores. With the right tools and insights, we believe that we can level the playing field so that small businesses everywhere can compete with these big box and e-commerce giants. By supporting the growth of independent businesses, Faire is driving positive economic impact in local communities, globally. We’re looking for smart, resourceful and passionate people to join us as we power the shop local movement. If you believe in community, come join ours. We’re looking for an experienced Trust & Safety (T&S) Strategy Lead to help protect the integrity of our marketplace and the community of brands and retailers that depend on it. In this role, you’ll own the strategy and execution for keeping Faire’s platform safe and trustworthy, ensuring effectiveness of T&S detection systems and enforcement frameworks. As the team’s first strategy hire, you’ll play a foundational role: building and scaling enforcement programs and policies from the ground up, and helping set the strategic direction for how T&S operates as Faire grows. You’ll operate as a senior individual contributor with meaningful autonomy - defining and driving strategic initiatives, partnering deeply with Engineering, Data Science, and Legal, and translating complex data into the clear, actionable recommendations that shape how we protect the platform. This is a rare opportunity to build something from scratch in a space that matters. If you thrive at the intersection of strategy, data, and cross-functional collaboration, and you want to own end-to-end outcomes on a problem that directly impacts tens of thousands of independent businesses, we’d love to talk.

Responsibilities

• Define and drive end-to-end trust & safety strategies that protect platform integrity, monitor and contribute to improving the effectiveness of detection systems, and ensure brands meet Faire’s Terms of Service
• Autonomously resolve complex, ambiguous problems, reframing issues from multiple angles to identify root causes and implement scalable solutions
• Make sense of large, complex datasets to develop hypotheses, size opportunities, and produce clear, data-backed recommendations that inform team priorities and leadership decisions
• Partner closely with Engineering, Data Science, and Product teams to scope, build, and enhance tooling and systems that improve T&S detection and enforcement capabilities
• Serve as a domain expert and key cross-functional collaborator, building trust with stakeholders across the business and influencing alignment on strategic priorities
• Own near-term and longer-range priorities within T&S, translating company goals into actionable plans with clear milestones and measurable outcomes
• Mentor and elevate teammates, contributing to a high-performing, collaborative team culture

Requirements

• Bachelor’s degree and 5+ years of relevant experience in a risk, operations, strategy, or analytical role within a fintech or marketplace environment
• Demonstrated ability to navigate ambiguity and independently own and execute strategic initiatives end-to-end, with measurable business or platform impact
• Strong data acumen - able to navigate complex datasets, develop and test hypotheses, and translate findings into compelling proposals and recommendations (SQL proficiency required)
• Experience partnering with Engineering, Data Science, or Product teams to drive systems and tooling improvements
• Excellent written and verbal communication skills, with the ability to tailor messages to audience, craft persuasive narratives, and present confidently to senior stakeholders

Nice-to-haves

• Background in trust & safety, policy, or risk is a plus but not required; we care more about your analytical rigor, strategic thinking, and collaborative approach

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