[Remote] Associate Customer Success Manager

Note: The job is a remote job and is open to candidates in USA. Five9 is a leading provider of cloud contact center software, dedicated to enhancing customer experiences. They are seeking a passionate Associate Customer Success Manager to act as a liaison between customers and Five9, addressing issues and providing effective solutions.

Responsibilities

• Being the trusted partner for the customer on use-case and product functionality
• Quarterbacking experiences by various cross-functional teams at Five9, on behalf of the customer
• Apply an understanding of Five9s products, services, and support processes
• Ensure the timely and successful delivery of our solutions according to customer needs and objectives
• Assist with high severity requests or issue escalations as needed

Skills

• Experience in Customer Success, Account Management, Business Development, or another client-facing role
• Ability to discuss, understand, and work within complex project and processes
• Proven ability to manage multiple projects at a time while paying strict attention to details
• Excellent listening, verbal and written communication skills
• Must be self-directed and self-motivated
• BA/BS degree or higher

Benefits

• Health, dental, and vision coverage, beginning on the first day of employment.
• Short & Long-Term Disability
• Basic Life Insurance
• 401k saving plan with employer matching
• Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching and self-guided mindfulness exercises for all covered employees and their covered dependents
• Generous employee stock purchase plan
• Paid Time Off
• Company paid holidays
• Paid volunteer hours
• 12 weeks paid parental leave

Company Overview

• Five9 is a cloud-based call center software company that specializes in sales, marketing, and customer service. It is a sub-organization of Five Rivers Solutions. It was founded in 2001, and is headquartered in San Ramon, California, USA, with a workforce of 1001-5000 employees. Its website is http://www.five9.com.

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