Seasonal Remote Guest Services Agent

Why Guest Happiness at Avari: We are building the most trusted and elevated guest experience in the vacation rental industry. The Guest Happiness Contact Center is crucial to that. As a Guest Happiness Lead Agent, you will play a key role in the execution of all guest-facing support operations across Avari’s multi-market portfolio. We are not inheriting a machine; we are building it. The machine and mission will sustain & support our community. Our communities are: our co-workers, the regions we live in, and our guests. We are committed to the “vacation happiness” of our guests. We are seeking individuals who are self-driven, curious, creative, and happy. The ideal candidate has the ability to quickly use the ACDC method for problem solving: Assess, Collaborate, Decide, Communicate. For guest situations they will encounter, they should consider solutions that will get our guests back on track to vacation happiness. They must possess effective communication skills, professional patience, problem-solving skills, and the ability to use a balanced approach that will lead to fair & measured resolutions for our guests. This is a FULL-TIME REMOTE SEASONAL position, with employment expected to begin on or around May 18, 2026, and continue through approximately September 8, 2026. Schedules and hours may vary based on business needs. What You’ll Do (Key Accountabilities):

• Handle tier 1 contacts from Avari customers and guests center agents that have questions,issuesand escalations.
• Type of contacts to handleinclude;Voice, SMS, Chat and Email for guests that already have a reservation or that may be inquiring about a new one.
• A shift-to-shift workload of your own guest cases/tasks, to ensure they are triaged,trackedand resolved within SLA’s.
• Follow the progress of guest cases/tasks that you generated. Raise awarenesstomanagement when progress and completion of tasks are not meeting guests' expectations.
• Collaborate with GH leadership and field ops managers on guest resolutions and resolving escalations
• Other duties, as assigned.

Skills and Qualifications: Prior work in vacation rental management or hospitality industry in general, is preferred. 6 months onsite or remote Contact Center experience or equivalent. Reside currently or previously in select Avari vacation markets in our East or West region. Data entry skill: ability to efficiently use a keyboard and interact effectively with various computer applications simultaneously. Computer Skills: familiarity with Microsoft products including Word and Excel skills. Prior use of platforms for contact center, knowledge base and WFM oversight. Position Expectations: What You’ll Need Reliable internet connection, must meet a minimum of 50 mbps NOTE: This position is 100% work from home. You must have a quiet workspace free of interruptions, a desk that you can commit to your workstation, and an ergonomic chair. Work Environment: Indoor, Telework eligible, Structure of the position: fixed schedule + variable schedule Availability: Available to work Sunday through Saturday, Weekends, Early mornings, Evenings, Standard workweek (40 scheduled hours) Travel: Not required for this position Physical Demands: Ability to move freely (standing, stooping, walking, bending, pushing, pulling, and repetitive hand/finger motions) Benefits and Perks Benefits eligibility is based on hours worked and may include:

• Medical, dental, and vision insurance
• Employer-sponsored and voluntary supplemental benefits
• 401(k) plan with immediate 100% company match on the first 4% contributed
• Flexible Spending Accounts (health and dependent care)
• Paid vacation and sick time
• Employee Assistance Program (EAP)

Part-time, seasonal, and intermittent employees may not be eligible for all benefits. Eligibility will be reviewed after the first 90 days of employment. Other Duties This job description does not identify every requirement of the position. Avari may change position requirements, responsibilities, and work environment at any time with or without notice. Avari is an equal opportunity employer committed to fostering a diverse and inclusive workplace. We do not discriminate against applicants based upon race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, or veteran status or other classes protected by applicable law. This is a remote position; however, candidates must be located within one of our active markets (FL, AL, UT, CA, OR, etc.) due to business and operational needs. Apply tot his job Apply To this Job