Experienced Customer Success Director – Strategic Account Management & Growth

At arenaflex, we're revolutionizing the way organizations discover, engage, and hire the best talent. As a leader in science-backed, modern hiring solutions powered by ethical AI, arenaflex has hosted more than 70 million video interviews and 200 million chat-based candidate engagements for over 1200 pioneering customers around the globe. We're now seeking an experienced Customer Success Director to join our team and drive real impact for our customers.

About the Role

As a Customer Success Director at arenaflex, you'll be the strategic partner our customers can't live without. You'll lead conversations that drive ROI, spark product adoption, and open the door to growth and expansion. You'll be three steps ahead, inspiring confidence and unlocking new opportunities for our customers. This role is dynamic, fast-paced, and packed with variety – one moment you're deep in strategy sessions, the next you're collaborating with product teams or helping customers plan their next big move.

Key Responsibilities

* Partner with a portfolio of key accounts to develop a strategy for successful adoption, long-term value, and business impact

• Facilitate ongoing executive meetings to define and proactively drive progress towards desired business metrics and outcomes
• Lead initiatives with customers to drive positive Net Promoter and candidate experience scores
• Build broad relationships with key account contacts as well as internal partners on the sales, product, and engineering teams
• Partner with the arenaflex Strategic Sales team to identify growth and expansion opportunities within your account portfolio
• Partner with customers on arenaflex product offerings, best practices & processes and lead customers to effectively integrate digital interviewing into those processes
• Advocate for customers internally by building and maintaining strong partnerships with the sales, product management, and marketing teams

Essential Qualifications

* 3+ years related experience

• Experience with enterprise or strategic level customers preferred
• Experience managing client relationships in software as a service or technology environments
• Experience consulting with Fortune 500 companies
• Experience with sales, consulting, training, or leading new initiatives in a corporate environment
• Experience in project/change management and organizational development
• Passion for outstanding customer service and account management with an execution focus
• Robust organizational and prioritization skills
• Strong working knowledge of the human resources / talent acquisition function is beneficial
• Strong written and verbal communication skills
• Ability to quickly negotiate and reach consensus across diverse groups/teams is a must
• Collaborative, forward-thinking individual who thrives in a team environment
• Possess strong, pragmatic approach for achieving rapid results in a fast-paced, high-risk market space
• Energetic self-starter with ability to work independently in a competitive and fast-paced environment
• Strong work ethic is critical with a desire to innovate and grow
• Working knowledge of Google Workspace, Microsoft Office, and Salesforce

Preferred Qualifications

* Experience working in a fully remote environment

• Experience with customer success platforms and tools
• Experience with data analysis and reporting
• Experience with project management methodologies (e.g. Agile, Scrum)

What We Offer

* Medical, dental, and vision insurance

• 401(k) with employer match up to 4%
• Unlimited Paid Time Off
• A dynamic and fast-paced work environment
• Opportunities for career growth and professional development
• A collaborative and inclusive team culture
• A commitment to equal treatment and opportunity in all aspects of recruitment, selection, and employment

About arenaflex

arenaflex is a leader in science-backed, modern hiring solutions powered by ethical AI. We're committed to a community of inclusion and an environment free from discrimination, harassment, and retaliation. We're proud to be an equal opportunity employer and welcome applications from diverse candidates.

How to Apply

If you're passionate about helping customers win, love the energy of an entrepreneurial environment, and want to shape the future of customer success, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter explaining why you're the ideal candidate for this role.

Work Environment

This position is a work-from-home role. The individual in this role must be able to work from home in an environment free from distractions, where they can attend virtual video meetings. arenaflex CSDs are expected to travel occasionally (up to 30%) to support customer meetings, attend trade shows, etc. This may involve occasional overnight travel.

Security Measures

arenaflex takes security seriously and has measures in place to protect work-related data in a remote setting. Our organization has implemented a BYOD (Bring Your Own Device) policy, and we use Google User Enrollment, which ensures personal apps and data are kept separate from work apps and data should you choose to use your personal device for work purposes. arenaflex can manage only the work-related aspects of the device, ensuring privacy for personal data.

Equal Opportunity Employer

arenaflex is committed to equal treatment and opportunity in all aspects of recruitment, selection, and employment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other category protected under the law. arenaflex is an equal opportunity employer; committed to a community of inclusion, and an environment free from discrimination, harassment, and retaliation. All your information will be kept confidential according to EEO guidelines.

Not Hiring in the Following States

arenaflex is NOT currently hiring in:

• AK
• IA
• ME
• MS
• NM
• WV

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