Experienced Business Intelligence Engineer – Data-Driven Decision Making for arenaflex Customer Service

At arenaflex, we're revolutionizing the way we serve millions of customers across the globe, and we're looking for a talented Business Intelligence Engineer to join our Customer Service – Social Media team. As a Business Intelligence Engineer, you'll play a critical role in translating business problems into actionable insights, driving data-driven decision making, and informing business strategies that impact the lives of our customers.

About arenaflex Customer Service – Social Media

arenaflex Customer Service – Social Media is a fast-paced, innovative team that's constantly evolving to meet the changing needs of our customers. We're not just a team – we're a community of passionate individuals who are dedicated to delivering exceptional customer experiences across hundreds of social media handles, globally. Our team is part of the wider Customer Service organization, one of the most tenured teams at arenaflex, and we benefit from the experience and expertise of our colleagues who work on traditional channels such as email, phone, and chat.

Key Responsibilities

As a Business Intelligence Engineer within Customer Service – Social Media, you'll have the opportunity to make a significant impact on our business. Your key responsibilities will include:

• Defining arenaflex's business intelligence strategy and influencing architectural decisions
• Providing business intelligence solutions that solve complex problems for the organization and inform multiple business decisions
• Building a robust, extensible, and scalable reporting structure
• Contributing to business reviews and communicating effectively with leadership audiences
• Defining and iterating on data strategies that cross multiple Customer Service teams
• Driving best practices in operational excellence, data modeling, and analysis
• Hiring, mentoring, and developing others

A Day in the Life

As a Business Intelligence Engineer within Customer Service – Social Media, you'll be working on a wide range of exciting projects that will help us understand current and past customer behavior, influence the solutions we build, and deliver the best future experience for our customers. You'll be constantly identifying ways in which we can improve our understanding of the business, making faster, more confident decisions, and driving business growth.

Essential Qualifications

To be successful in this role, you'll need to have:

• 5+ years of SQL experience
• Experience programming to extract, transform, and clean large (multi-TB) data sets
• Experience with theory and practice of design of experiments and statistical analysis of results
• Experience with AWS technologies
• Experience in scripting for automation (e.g. Python) and advanced SQL skills
• Experience with theory and practice of information retrieval, data science, machine learning, and data mining
• Experience working directly with business stakeholders to translate between data and business needs
• Experience managing, analyzing, and communicating results to senior leadership

Preferred Qualifications

While not essential, it's highly desirable if you have:

• Experience working with big data technologies such as Hadoop, Spark, and NoSQL databases
• Experience with data visualization tools such as Tableau, Power BI, or D3.js
• Experience with machine learning frameworks such as TensorFlow, PyTorch, or Scikit-learn
• Experience with cloud-based data platforms such as Amazon Redshift, Google BigQuery, or Microsoft Azure Synapse Analytics

Skills and Competencies

To succeed in this role, you'll need to have:

• Strong analytical and problem-solving skills
• Excellent communication and interpersonal skills
• Ability to work effectively in a fast-paced, dynamic environment
• Strong technical skills, including SQL, programming languages, and data visualization tools
• Experience with data modeling, data warehousing, and business intelligence
• Ability to work collaboratively with cross-functional teams
• Strong business acumen and understanding of business operations

Career Growth Opportunities and Learning Benefits

At arenaflex, we're committed to helping our employees grow and develop their careers. As a Business Intelligence Engineer, you'll have access to a wide range of learning opportunities, including:

• Training and development programs to help you develop your technical and business skills
• Mentorship and coaching from experienced colleagues
• Opportunities to work on high-impact projects that will help you build your skills and experience
• A dynamic and supportive work environment that encourages collaboration and innovation

Work Environment and Company Culture

arenaflex is a dynamic and fast-paced company that's committed to innovation and customer satisfaction. Our Customer Service – Social Media team is a close-knit community of passionate individuals who are dedicated to delivering exceptional customer experiences. We're a team that values diversity, inclusion, and collaboration, and we're committed to creating a work environment that's supportive, inclusive, and fun.

Compensation, Perks, and Benefits

arenaflex offers a comprehensive compensation package that includes:

• A competitive base salary, ranging from $117,300/year in our lowest geographic market up to $202,800/year in our highest geographic market
• Equity, sign-on payments, and other forms of compensation as part of a total compensation package
• A full range of medical, financial, and other benefits, including:

+ Medical, dental, and vision coverage + Maternity and parental leave options + Paid time off (PTO) + 401(k) plan + Other benefits and perks, including flexible work arrangements, employee discounts, and more

How to Apply

If you're passionate about data-driven decision making and want to make a significant impact on a global scale, we'd love to hear from you! Please apply via our internal or external career site, and don't forget to include your resume, cover letter, and any relevant work samples or projects.

Equal Opportunity Employer

arenaflex is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. We're committed to creating a diverse and inclusive work environment that empowers our employees to deliver the best results for our customers.

Accommodations and Support

If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

Total Compensation Company

arenaflex is a total compensation company, and our compensation reflects the cost of labor across several US geographic markets. Pay is based on a number of factors, including market location, job-related knowledge, skills, and experience, and may vary depending on the position offered. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. Apply for this job