Experienced Customer Care Specialist – Remote Work Opportunity in Carbon and Emery Counties, Utah

At arenaflex, we're committed to delivering exceptional customer service, environmental sustainability, and diversity, equity, and inclusion. As a Customer Care Specialist, you'll play a vital role in ensuring that our customers feel heard and that their concerns are proactively addressed. If you're a self-motivated and disciplined individual with a passion for customer service, we invite you to join our team and embark on a rewarding career journey.

About arenaflex

arenaflex is a leading energy company serving six states, including Utah. We're dedicated to providing reliable and efficient energy solutions to our customers while promoting environmental sustainability and community development. Our commitment to customer service excellence, diversity, equity, and inclusion has earned us a reputation as a trusted and responsible energy provider.

Job Summary

As a Customer Care Specialist, you'll be responsible for resolving incoming customer inquiries, addressing billing questions, processing service requests, and setting up payment arrangements. You'll utilize various policies, procedures, systems, and programs to assist residential and business customers across our service area. Your role is crucial in ensuring that customers feel heard and that their concerns are proactively addressed.

Responsibilities

* Resolve incoming customer inquiries regarding power outages, billing questions, and service requests

• Utilize policies and procedures to place service and emergency orders for customers
• Assist customers with payment arrangements and other service-related inquiries
• Perform research and follow up on customer accounts to ensure satisfaction
• Participate in required training sessions, both remote and onsite, as needed
• Maintain confidentiality and privacy of customer information during interactions

Key Qualifications

* High School Diploma or GED Certificate; or equivalent combination of education and work experience

• A minimum of two years non-sales customer service experience or two years of non-sales call center experience
• Basic proficiency with Microsoft Outlook
• Effective problem-solving and decision-making skills
• Strong communication and analytical skills to handle escalated customer situations
• Proficient use of computers and ability to perform basic math calculations
• Ability to type a minimum of 30 WPM
• Flexibility to work shifts within operating hours of 7am-9pm M-F and 8am-7pm Saturday

Nice-to-Haves

* Experience in a remote work environment

• Bilingual in Spanish, as there is a premium pay available for Spanish speakers

Benefits

* Health care coverage

• Retirement savings plan with 401k matching
• Paid time off
• Tuition assistance
• Paid short-term and long-term disability
• Paid bereavement leave
• Ongoing career development and education reimbursement
• Competitive pay with consistent raises every 6 months

What We Offer

At arenaflex, we're committed to providing our employees with a comprehensive benefits package, ongoing career development opportunities, and a supportive work environment. As a Customer Care Specialist, you'll have the chance to:

• Work from the comfort of your own home office, with the flexibility to manage your schedule and work at your own pace
• Develop your skills and knowledge through comprehensive training and ongoing education reimbursement
• Contribute to a dynamic and diverse team that values customer service excellence, environmental sustainability, and diversity, equity, and inclusion
• Enjoy competitive pay and consistent raises every 6 months
• Take advantage of our comprehensive benefits package, including health care coverage, retirement savings plan, paid time off, and more

How to Apply

If you're a motivated and customer-focused individual with a passion for delivering exceptional service, we invite you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to our online portal. We look forward to reviewing your application and welcoming you to our team!

Equal Employment Opportunity

arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We're committed to creating an inclusive and respectful work environment that values diversity, equity, and inclusion. Apply for this job