CUSTOMER SERVICE SUPERVISOR (Senior Admin Officer) – Arenaflex

Join Arenaflex's Dynamic Team as a Customer Service Supervisor (Senior Admin Officer) and Shape the Future of Property Assessment and Exemption Services Are you a seasoned leader with a passion for delivering exceptional customer service? Do you have a knack for supervising and training teams to achieve outstanding results? Look no further! Arenaflex is seeking a highly motivated and experienced Customer Service Supervisor (Senior Admin Officer) to join our Finance/Property Appraisal department. As a key member of our team, you will be responsible for providing supervision and training to our Customer Service section, ensuring that our property assessment and exemption services meet the highest standards of quality and customer satisfaction.

About Arenaflex

Arenaflex is a leading organization in the industry, dedicated to providing innovative solutions and exceptional service to our customers. Our team is passionate about making a positive impact in our community, and we are committed to fostering a culture of excellence, diversity, and inclusion. As a Customer Service Supervisor (Senior Admin Officer) at Arenaflex, you will have the opportunity to work with a talented team of professionals who share your values and are dedicated to delivering outstanding results.

Responsibilities

As a Customer Service Supervisor (Senior Admin Officer), you will be responsible for:

• Providing supervision and training to our Customer Service section, ensuring that our property assessment and exemption services meet the highest standards of quality and customer satisfaction.
• Overseeing all exception programs, including Residential, Senior Citizens, Disabled Veterans, and NOT for Profit exemptions.
• Interpreting municipal codes and state statutes in making exemption determinations.
• Supervising all section programs, including ownership transfers, exemption administration, audits, parcel maintenance, and payables.
• Providing administrative support to the Board of Equalization (BOE) and overseeing BOE activities to ensure compliance with statutory and municipal code.
• Ensuring that records retention schedules and filing are consistent with municipal code.
• Providing professional support to the Assessor on division matters as needed.
• Performing other related duties as assigned.

Requirements

To be successful in this role, you will need:

• A Bachelor's degree in Accounting, Business Administration, Computer Information Systems, Finance, or a similar discipline.
• Three (3) years of experience in a supervisory and/or training position.
• OR an Associate's degree in Accounting, Business Administration, Computer Information Systems, Finance, or a similar discipline and five (5) years of experience in a supervisory and/or training position.
• OR a High School Diploma, GED, or equivalent and seven (7) years of experience in a supervisory and/or training position.

Preferred Qualifications

* Experience working in a municipal or government setting.

• Knowledge of municipal codes and state statutes.
• Strong leadership and supervisory skills.
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment and prioritize multiple tasks.

Skills and Competencies

To succeed in this role, you will need to possess:

• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.
• Ability to work in a team environment and build strong relationships with colleagues and stakeholders.
• Strong leadership and supervisory skills.
• Ability to prioritize multiple tasks and manage competing deadlines.
• Strong attention to detail and organizational skills.

Career Growth Opportunities and Learning Benefits

As a Customer Service Supervisor (Senior Admin Officer) at Arenaflex, you will have the opportunity to:

• Develop your leadership and supervisory skills through training and development programs.
• Work with a talented team of professionals who share your values and are dedicated to delivering outstanding results.
• Contribute to the growth and success of our organization.
• Enjoy a competitive compensation and benefits package.
• Pursue opportunities for career advancement and professional growth.

Work Environment and Company Culture

Arenaflex is committed to creating a positive and inclusive work environment that values diversity, equity, and inclusion. Our team is passionate about making a positive impact in our community, and we are dedicated to fostering a culture of excellence, diversity, and inclusion. As a Customer Service Supervisor (Senior Admin Officer), you will have the opportunity to work in a dynamic and fast-paced environment, with a talented team of professionals who share your values and are dedicated to delivering outstanding results.

Compensation, Perks, and Benefits

Arenaflex offers a competitive compensation and benefits package, including:

• A salary range of $____ to $____.
• Comprehensive health, dental, and vision insurance.
• Retirement savings plan.
• Paid time off and holidays.
• Professional development opportunities.
• A dynamic and inclusive work environment.

How to Apply

If you are a motivated and experienced leader with a passion for delivering exceptional customer service, we encourage you to apply for this exciting opportunity. To apply, please visit our website at [insert website URL] and submit your application through the GovernmentJobs website. We look forward to hearing from you!

Equal Employment Opportunity

Arenaflex is an equal employment opportunity employer and complies with Title I of the Americans with Disabilities Act. We welcome applications from diverse candidates and are committed to creating a positive and inclusive work environment.

Contact Us

For general questions regarding this vacancy announcement or the employment process with Arenaflex, please contact our Human Resource Department at (907) 343-4447 during regular business hours of Monday through Friday; 8:00 a.m. to 5:00 p.m., Alaska Time.

Application Process

To apply, please visit our website at [insert website URL] and submit your application through the GovernmentJobs website. Once applicants click the "Apply" link underneath the header section of a vacancy announcement, they will be directed to the GovernmentJobs website to log into their existing account (or to create an account) of their application profile. Applicants will create or review their profile, make any updates necessary, and submit their application from their personal account. Apply for this job