Experienced Patient Financial Services Customer Service Representative – Healthcare Billing and Collections

At arenaflex, we're dedicated to delivering exceptional patient care and services that exceed expectations. Our team of compassionate and skilled professionals is committed to making a positive impact on the lives of our patients and their families. We're excited to announce an opportunity for a highly motivated and customer-focused individual to join our Patient Financial Services team as a Customer Service Representative.

About arenaflex

arenaflex is a leading healthcare provider with a rich history of innovation and excellence. Our organization is comprised of a network of hospitals, clinics, and medical facilities that serve the needs of our community. We're proud to be a part of the healthcare industry, and we're committed to providing the highest quality care and services to our patients.

Job Summary

As a Customer Service Representative in our Patient Financial Services department, you will play a critical role in ensuring that our patients receive timely and accurate billing and collection services. You will be responsible for resolving patient billing concerns, implementing collection policies and procedures, and providing exceptional customer service to our patients and their families.

Key Responsibilities

* Accurately post data (payments, adjustments) as needed

• Communicate problems hindering work flow to management
• Resolve patient billing and third party payer concerns
• Interview and counsel patients for payment arrangements and/or charity assistance
• Answer patient questions quickly, accurately, and courteously
• Accurately identify and screen Medicare charity within established guidelines
• Rebills accounts as necessary
• Work with patients to resolve account balances

Minimum Qualifications

* High school diploma or equivalent

• One (1) year experience in a healthcare setting
• One (1) year previous customer service experience

Preferred Qualifications

* Experience in patient financial services or billing and collections

• Knowledge of medical terminology and ICS-9 and CPT coding
• Specialized courses or seminars in collections, medical field, or hospital business office setting
• General knowledge of third party payers, collection laws, and collection procedures

Skills and Competencies

* Professional interactions at all times

• Excellent oral and written communication skills
• Ability to use tact and diplomacy in dealing with others
• Demonstrated customer service relations
• Analytical skills necessary for problem solving
• Knowledge of Fair Debt Collection Act
• Working knowledge of computer, including Microsoft Word and Excel
• Demonstrates the knowledge and skills necessary to communicate to all patients per the established age-specific education/standard
• Maintains current knowledge of Medicare reimbursement process and audit regulations
• Understands the UB92/1500 bill forms contents and EOMB's
• Ability to understand written and oral communication

Work Environment

* Exposed to high stress and constant interruptions

• Normal business office surroundings

Physical Requirements

* Frequent walking, standing, stooping, kneeling, reaching, pushing, pulling, lifting, grasping, and feeling are necessary body movements utilized in performing duties throughout the work shift

• Visual acuity must be within normal range
• Must be able to exert in excess of 50 lbs. of force occasionally, and/or up to 25 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects
• Must have manual dexterity to operate keyboards, fax machines, telephones, and other business equipment

Career Growth Opportunities and Learning Benefits

At arenaflex, we're committed to the growth and development of our employees. We offer a range of training and development opportunities, including:

• On-the-job training and mentorship
• Continuing education and professional development programs
• Opportunities for advancement and career growth
• A supportive and collaborative work environment

Compensation, Perks, and Benefits

We offer a competitive salary and benefits package, including:

• Medical, dental, and vision insurance
• 401(k) retirement plan
• Paid time off and holidays
• Opportunities for bonuses and incentives
• A comprehensive employee assistance program

Work-Life Balance

We understand the importance of work-life balance and offer a range of benefits to support our employees' personal and professional lives, including:

• Flexible scheduling and telecommuting options
• Paid parental leave and adoption assistance
• Employee wellness programs and fitness classes
• Access to on-site childcare and education resources

How to Apply

If you're a motivated and customer-focused individual who is passionate about delivering exceptional patient care and services, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and cover letter, to our online application system. We look forward to hearing from you!

Equal Opportunity Employer

arenaflex is an equal opportunity employer and welcomes applications from all qualified candidates, regardless of race, ethnicity, culture, gender, sexual orientation, sexual identity, gender identity and expression, socioeconomic status, language, national origin, religious affiliation, spiritual practice, age, mental and physical ability/disability or Veteran status. Apply for this job