Experienced Customer Support Representative – Hybrid Role in Chicago
Join arenaflex, a leading provider of innovative financial, marketing services, and premier dining rewards programs, as we continue to revolutionize the way restaurants grow revenue, increase traffic, and boost customer engagement. For 40 years, arenaflex has been at the forefront of the industry, leveraging advanced technology and data analytics to deliver value to restaurants, diners, and our strategic partners' loyalty programs.
About arenaflex
At arenaflex, we pride ourselves on being a driven and diverse team that excels in collaboration, issue resolution, and taking ownership of both personal growth and the company's success. Our engaging and rewarding environment is designed to help you gain your full potential. We take pride in partnering with the world's most powerful loyalty programs to drive full-price paying customers to local restaurants through marketing services and flexible funding options.
Job Overview
We are seeking an experienced Customer Support Representative to join our hybrid team in Chicago. As a key member of our Member Services team, you will be responsible for providing world-class customer service to members, ensuring their primary concerns are satisfied. The individual in this role will ensure that member needs are addressed quickly with responses delivered in a timely manner.
Responsibilities
- Answer and respond to high-volume inbound calls and emails from arenaflex members daily; assist with account questions and provide information related to a member's account - Serve as subject matter expert for various loyalty rewards programs with arenaflex and other partner brands when assisting with member inquiries - Analyze member account issues, troubleshoot, and negotiate resolutions - Assist in processing missing dining benefit transactions - All other duties as defined by management
Requirements
- High School Diploma or GED required - At least 2 years of inbound call center or customer service experience - Experience using call center computer software - AS400 system experience preferred - Ability to type 30 WPM - Knowledge of Microsoft Office Tools and internet search engines - Strong written and verbal communication skills - Attention to detail
What You'll Love About arenaflex
- Comprehensive benefits package, which includes:
- This is a full-time, nonexempt position; the base compensation for this opening is expected to be $20-$23 per hour, based on candidate experience, skills, and other factors
- Competitive Paid Time Off and company holidays
- Generous dining reimbursement when you dine with our restaurant clients
- 401(k) plan with a company match
- Two medical plan options- Standard PPO or High Deductible Health Plan (HSA with company match for HDHP participants)
- Partnership with Rx n Go, offering certain prescriptions for free
- Two dental plan options and a vision plan
- Flexible Spending Accounts and a pre-tax commuter benefit program
- Accident, Critical Illness, and Hospital Indemnity Insurance Plans
- Short Term and Long Term disability
- Company-paid life insurance and AD&D insurance, supplemental employee, spouse, and child life insurance
- Employee Life Assistance Program
- Hybrid working space in our state-of-the-art office downtown located by the Metra and Ogilvie train stations. Catered lunch provided on site on Tuesday's.
Career Growth Opportunities and Learning Benefits
At arenaflex, we believe in investing in our employees' growth and development. As a Customer Support Representative, you will have the opportunity to: - Develop your skills and knowledge in customer service, loyalty rewards programs, and marketing services - Collaborate with a diverse team of professionals who are passionate about delivering exceptional customer experiences - Participate in ongoing training and development programs to enhance your skills and stay up-to-date with industry trends - Take on new challenges and responsibilities as you grow in your role
Work Environment and Company Culture
Our office is located in the heart of Chicago, with easy access to public transportation and amenities. We offer a hybrid work environment, with 2 days of in-office work and flexible remote work options. Our team is passionate about delivering exceptional customer experiences, and we believe in fostering a culture of collaboration, innovation, and continuous learning.
How to Apply
If you are a motivated and customer-focused individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you!
Equal Opportunity Employer
arenaflex is an Equal Opportunity Employer (EOE). We encourage and strongly support workplace diversity. Apply for this job