Experienced Customer Service Trainee – Senior Care Customer Service Department

At arenaflex, we're dedicated to providing exceptional customer service to our Medicare-eligible members, and we're looking for a talented and compassionate individual to join our team as a Customer Service Trainee. As a Customer Service Trainee, you will play a vital role in supporting our members by assisting them with finding providers, resolving billing issues, obtaining prescriptions, and more. If you're passionate about delivering top-notch customer service and have a strong desire to learn and grow in a dynamic environment, we encourage you to apply for this exciting opportunity.

About arenaflex

arenaflex is a leading health benefit plan company that has been serving Tennesseans since 1945. As a remote-first organization, we're committed to providing our employees with the flexibility to work from anywhere, while also fostering a sense of community and connection. Our team is passionate about helping our members achieve good health, and we're dedicated to creating a workplace culture that values collaboration, innovation, and mutual respect.

Job Responsibilities

As a Customer Service Trainee, you will be responsible for:

• Receiving, investigating, and resolving customer inquiries in a timely and accurate manner
• Handling customer service inquiries and problems via the telephone, chat, email, and Teams
• Ensuring all customer communication is clearly documented
• Educating callers to ensure resolution is achieved on first contact
• Participating in required testing and training programs
• Working independently under general supervision and collaboratively as part of a team in a fast-paced environment
• Adhering to assigned schedules and working overtime as required

Key Qualifications

To be successful in this role, you will need:

• A high school diploma or equivalent
• 1 year of experience in a customer service support role
• Proficient in Microsoft Office (Outlook, Word, Excel, and PowerPoint)
• Proficient oral and written communication skills
• Proficient interpersonal and organizational skills
• Exceptional time management skills
• Ability to work independently and collaboratively as part of a team
• Independent, sound decision-making, and problem-solving skills
• Ability to talk and type simultaneously in a clear and concise manner while interacting with customers

Training and Development

As a Customer Service Trainee, you will participate in a 12-14 week training program that will equip you with the skills and knowledge needed to succeed in this role. The training program will cover topics such as:

• Customer service principles and best practices
• Medicare and health insurance regulations
• Communication and interpersonal skills
• Time management and productivity techniques
• Conflict resolution and problem-solving strategies

Work Environment and Culture

arenaflex is a remote-first organization, and as a Customer Service Trainee, you will have the flexibility to work from anywhere. However, you will be required to participate in on-site training sessions and may be scheduled to work from our office in Chattanooga, TN. Our team is passionate about creating a workplace culture that values collaboration, innovation, and mutual respect. We offer a range of benefits and perks, including:

• Competitive salary and benefits package
• Opportunities for career growth and advancement
• Flexible work arrangements and remote work options
• Collaborative and supportive team environment
• Access to ongoing training and development programs

Compensation and Perks

arenaflex offers a competitive salary and benefits package, including:

• A salary range of $40,000 - $60,000 per year, depending on experience
• Comprehensive health insurance and benefits package
• 401(k) retirement plan with company match
• Paid time off and holidays
• Access to ongoing training and development programs

Relocation Benefits

If you are selected for this role, you may be eligible for relocation benefits, including:

• A relocation stipend to help cover the costs of moving to Chattanooga, TN
• Assistance with finding housing and other living arrangements in the area
• Access to ongoing support and resources to help you settle into your new role and community

Tobacco-Free Hiring Statement

arenaflex is committed to promoting health and wellness in the workplace and in our community. As part of our tobacco-free hiring practice, we do not hire individuals who use tobacco or nicotine products in any form. If you are selected for this role, you will be required to pass a background check, which includes an illegal drug and tobacco/nicotine test.

Equal Employment Opportunity

arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace culture that values diversity, equity, and inclusion. If you are passionate about delivering exceptional customer service and have a strong desire to learn and grow in a dynamic environment, we encourage you to apply for this exciting opportunity.

How to Apply

To apply for this role, please submit your resume and a cover letter outlining your experience and qualifications. We look forward to hearing from you! Apply Job! Apply for this job