Experienced Customer Service Representative – Production and Operations Support at arenaflex

Join arenaflex, a leading custom packaging company, and be part of a dynamic team that's revolutionizing the way businesses present their products. At arenaflex, we're passionate about delivering high-quality, compliant packaging solutions to the cannabis, food, and retail industries. Our commitment to excellence has earned us a reputation as a trusted partner for businesses looking to stand out in a crowded market. As a Customer Service Representative on our production and operations team, you'll play a vital role in ensuring our customers receive exceptional service from order placement to delivery.

About arenaflex

arenaflex is a rapidly growing company that specializes in custom packaging solutions, including Mylar bags, printed pouches, and branded containers. Our team of experts is dedicated to providing fast, reliable service and high-quality products that meet the unique needs of our clients. With a focus on innovation and customer satisfaction, we're constantly looking for talented individuals to join our team and help us achieve our goals.

Position Summary

We're seeking a detail-oriented and customer-focused Customer Service Representative to join our production and operations team. As the key point of contact for customers after a sale is made, you'll be responsible for tracking jobs from order placement to delivery and ensuring all questions and concerns are promptly addressed. If you're a team player with excellent communication and organizational skills, we want to hear from you!

Key Responsibilities

• Manage customer orders from sale through production to final delivery: You'll be the primary point of contact for customers, ensuring that their orders are processed efficiently and accurately.

• Track and update the status of jobs using internal systems and production software: You'll use our internal systems to track the progress of orders and update customers on the status of their jobs.
• Respond to customer inquiries regarding timelines, artwork, revisions, and shipping: You'll be the go-to person for customers with questions or concerns about their orders, providing timely and accurate responses to ensure their satisfaction.
• Communicate order details between the sales and production teams to ensure accuracy: You'll work closely with our sales and production teams to ensure that orders are processed accurately and efficiently.
• Proactively follow up with customers throughout the process to provide updates and maintain satisfaction: You'll be responsible for keeping customers informed about the status of their orders and addressing any concerns they may have.
• Resolve issues or escalate concerns as needed to ensure timely resolution: You'll work with our production team to resolve any issues that may arise during the production process and escalate concerns to management as needed.
• Maintain accurate records in CRM, order management, and workflow tracking software: You'll be responsible for maintaining accurate records of customer interactions and order status in our CRM and order management systems.

Qualifications

• Experience in customer service, order coordination, or production support preferred: While experience in customer service or production support is preferred, we're open to training the right candidate.

• Strong communication and organizational skills: You'll need to be able to communicate effectively with customers, sales teams, and production teams, as well as manage multiple orders and priorities.
• Detail-oriented and able to manage multiple active orders at once: You'll need to be able to multitask and prioritize orders to ensure timely delivery and customer satisfaction.
• Proficiency in Microsoft Outlook, Excel, and general computer systems: You'll need to be proficient in Microsoft Office and other computer systems to perform your duties.
• Familiarity with print production or packaging is a plus (not required): While experience in print production or packaging is a plus, it's not required. We're happy to train the right candidate.
• Ability to work well in a fast-paced, collaborative environment: You'll need to be able to work well in a fast-paced environment and collaborate with our production and sales teams to ensure customer satisfaction.

Essential Skills and Competencies

• Prioritization and multitasking: You'll need to be able to prioritize orders and manage multiple tasks simultaneously to ensure timely delivery and customer satisfaction.

• Communication and interpersonal skills: You'll need to be able to communicate effectively with customers, sales teams, and production teams to ensure accurate order processing and customer satisfaction.
• Organizational and time management skills: You'll need to be able to manage multiple orders and priorities to ensure timely delivery and customer satisfaction.
• Problem-solving and conflict resolution skills: You'll need to be able to resolve issues and escalate concerns to management as needed to ensure timely resolution.
• Attention to detail: You'll need to be able to maintain accurate records and ensure that orders are processed accurately and efficiently.

Career Growth Opportunities and Learning Benefits

At arenaflex, we're committed to helping our employees grow and develop their careers. As a Customer Service Representative, you'll have opportunities to:

• Develop your customer service skills: You'll have the opportunity to develop your customer service skills and learn how to provide exceptional service to our customers.
• Gain experience in production and operations: You'll gain experience in production and operations, learning how to manage orders and prioritize tasks to ensure timely delivery and customer satisfaction.
• Collaborate with our production and sales teams: You'll have the opportunity to work closely with our production and sales teams to ensure accurate order processing and customer satisfaction.
• Participate in training and development programs: You'll have access to training and development programs to help you grow and develop your skills.

Work Environment and Company Culture

At arenaflex, we're committed to creating a positive and inclusive work environment that supports the growth and development of our employees. Our company culture is built on:

• Collaboration and teamwork: We believe in working together as a team to achieve our goals and provide exceptional service to our customers.
• Innovation and creativity: We encourage innovation and creativity in all aspects of our business, from product development to customer service.
• Customer satisfaction: We're committed to providing exceptional service to our customers and ensuring that they receive the highest quality products and services.
• Professional development: We're committed to helping our employees grow and develop their careers, providing training and development programs to support their growth.

Compensation, Perks, and Benefits

As a Customer Service Representative at arenaflex, you'll receive:

• Competitive hourly rate: $22.00 - $25.00 per hour
• 401(k) plan: We offer a 401(k) plan to help you save for your future.
• Dental insurance: We offer dental insurance to help you maintain good oral health.
• Health insurance: We offer health insurance to help you maintain good physical health.
• Paid time off: You'll receive paid time off to relax and recharge.
• Vision insurance: We offer vision insurance to help you maintain good eye health.

Shift and Work Location

• 8 hour shift: You'll work an 8 hour shift, with opportunities for overtime as needed.

• Day shift: You'll work a day shift, with opportunities for flexible scheduling as needed.
• In-person work location: You'll work in-person at our office location, with opportunities for remote work as needed.

How to Apply

If you're a motivated and customer-focused individual with excellent communication and organizational skills, we want to hear from you! Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you! Apply for this job