Experienced Full Stack Contact Center Chat Representative – Digital Customer Service and Sales Expert

At arenaflex, we're on a mission to revolutionize the way we interact with our members, providing exceptional customer service and support through multiple channels. As a dedicated and passionate Contact Center Chat Representative, you'll be the face of arenaflex, serving our members' needs through chat, messaging, email, and phone. If you're a sales enthusiast with a knack for problem-solving and a passion for delivering outstanding member experiences, we want to hear from you!

A DAY IN THE LIFE OF A REMOTE CONTACT CENTER CHAT REPRESENTATIVE AT ARENAFLEX

As a key member of our arenaflex team, you'll be responsible for: ### Key Responsibilities

• Efficiently and effectively answering member inquiries, solving problems, and assisting with transactions and lending inquiries through digital channels, including email, web and mobile messaging, chat, and text.
• Providing support to ensure online membership applications are completed and submitted within a timely manner.
• Effectively discussing member’s needs on financial matters through multiple remote technology secured/unsecured access channels.
• Acting as a subject matter expert for all online products and services, including Online Banking, Bill Pay, Mobile Deposit, External Transfers, Online Account Opening, Mobile Banking, Chat and Text Support.
• Maintaining a strong working knowledge of arenaflex's products and services.

### Essential Skills and Qualifications

• A High School Diploma or equivalent.
• 1 year of experience in a customer service position.
• Must meet the requirements for our Telecommuting Program (more information below).
• Excellent oral, written, and telephone communication skills.
• Strong problem-solving and member service skills.
• Working knowledge of Microsoft Office products, especially Word, Excel, and PPT.

### Preferred Qualifications

• Previous experience in a sales environment.
• Familiarity with arenaflex's products and services.
• Strong analytical and critical thinking skills.
• Ability to work in a fast-paced environment with multiple priorities.

### Other Requirements

• Work Schedule: Monday-Friday, 8:00 AM – 5:00 PM.
• Travel: Not necessary for this position.
• Telecommuting: Possible for this position once training is complete.
• Requirements include:

+ A dedicated workspace. + Secure and strong internet connection. + Not being a caretaker for any dependents (adult or child) for the entirety of the scheduled shift. + An environment free from loud noises or outside distractions.

• The first 60 days will be on-site for training at our Corporate Campus located at 2675 O’Neal Lane in Baton Rouge.

### Why Join the arenaflex Team? At arenaflex, we're more than just a financial institution – we're a community-driven organization dedicated to making a positive impact in the lives of our members and employees. Since 1956, we've been providing financial services to individuals and their families throughout the state of Louisiana, and we've grown into the largest state-chartered credit union in Louisiana, serving over 68,000 members nationwide. Our culture is grounded in faith, and we strive to live the golden rule of 'love thy neighbor'. We're dedicated to creating, promoting, and nurturing a safe and inclusive work environment, and we expect the same from each of our employees. We value diverse talents and welcome individuals with unique backgrounds, working styles, and skill sets. We believe that our differences make us a better team by allowing us to make better decisions, be more innovative, and better serve our members and communities. ### Benefits and Perks As a full-time employee of arenaflex, you'll enjoy amazing benefits, including:

• Medical, Dental, and Vision Insurance with generous employer premium contributions.
• Health Savings Account with employer contributions for eligible employees.
• Employer-Paid Group Life Insurance.
• Voluntary Dependent Life Insurance.
• Retiree insurance for eligible employees.
• Paid Vacation & Sick Leave.
• 15 Paid Holidays, including a Cultural Floating Holiday.
• 401K Plan with a 5% discretionary profit share contribution, plus a dollar-for-dollar match of up to 5%.
• Paid Time Off to volunteer with approved non-profits and charities.
• Tuition Reimbursement Program.

arenaflex is an Equal Opportunity Employer and a drug-free workplace. All locations are tobacco-free facilities. If you're passionate about delivering exceptional customer service and sales expertise, and you're looking for a dynamic and supportive work environment, we want to hear from you! Apply now to join the arenaflex team and start making a difference in the lives of our members! Apply Job! Apply for this job