Experienced Medical Advice Chat Operator – Remote Customer Service Role for arenaflex

At arenaflex, we're dedicated to providing exceptional care to our clients and their beloved pets. As a leading global pet care organization, we're united in our love for animals and the people who love them. We're seeking a highly skilled and compassionate Medical Advice Chat Operator to join our remote team, providing top-notch customer service and medical advice to our clients via our online chat platform.

About arenaflex

arenaflex is a dynamic and innovative organization that's passionate about delivering exceptional care to pets and their owners. With a network of 1,000 hospitals across the globe, we're committed to empowering our care teams with the resources they need to practice medicine their way. Our mission is to improve the lives of pets and the people who love them, and we're looking for talented individuals like you to join our team.

Job Responsibilities

As a Medical Advice Chat Operator at arenaflex, you'll be responsible for providing exceptional customer service and medical advice to our clients via our online chat platform. Your primary responsibilities will include:

• Offering genuine client service while assisting our clients via chat or phone
• Maintaining a positive attitude and providing a calm and reassuring presence for our clients and remote team members
• Working collaboratively with our CSR team and other departments to provide seamless customer service
• Managing high-volume chat systems and accurately and efficiently answering chats and assisting with phone calls as needed
• Scheduling appointments for 20+ doctors who work in multiple locations and see different types of animals
• Reviewing and transcribing doctor voice mail messages at various times throughout the day
• Correcting appointments as needed and following up with team members and manager about incorrect appointments
• Contacting clients for doctors or techs as needed
• Contacting no-show appointments for rescheduling
• Additional projects will be added as training and aptitude allow

Expectations Unique to Remote Position

As a remote Medical Advice Chat Operator, you'll be expected to:

• Remain logged in and reachable by arenaflex staff email and Microsoft Teams throughout your shift
• Clearly communicate with your direct manager using Microsoft Teams, Email, Phone, or Vocera
• Participate in weekly online meetings with your direct manager for the first month, followed by bi-weekly meetings
• Attend bi-monthly staff meetings with your direct manager and Client Services team
• Keep detailed daily logs of all equipment complications and email them to the IT Manager and Direct Manager at the end of your shift
• Follow all arenaflex policies, including attendance and tardy policies
• Troubleshoot basic computer, internet, chat, and phone issues as they arise

Qualifications

To be successful in this role, you'll need:

• A minimum of two years previous veterinary medical experience as an Assistant, Technician, or RVT
• Computer experience and experience with a multi-line phone system
• Excellent written and oral communication skills
• Strong work ethic and ability to stay on task without direct supervision
• Creative problem-solving skills and independence
• Client-focused and able to effectively prioritize tasks
• Ability to sit and/or stand for long periods of time and operate a computer and phone
• Availability to work one weekend day per week and 2+ holidays per year

Skills and Competencies

To excel in this role, you'll need:

• Experienced with multi-tasking and able to manage high-volume chat systems
• Professional written and oral communication skills
• Strong work ethic and ability to stay on task without direct supervision
• Creative problem-solving skills and independence
• Client-focused and able to effectively prioritize tasks
• Ability to stay calm and reassuring in high-pressure situations
• Excellent time management and organizational skills

Career Growth Opportunities and Learning Benefits

At arenaflex, we're committed to your professional growth and development. As a Medical Advice Chat Operator, you'll have opportunities to:

• Develop your skills and knowledge in customer service and medical advice
• Collaborate with our CSR team and other departments to provide seamless customer service
• Participate in training and development programs to enhance your skills and knowledge
• Take on additional projects and responsibilities as your skills and aptitude allow
• Pursue career advancement opportunities within arenaflex

Work Environment and Company Culture

As a remote Medical Advice Chat Operator, you'll be working in a distraction-free environment that's similar to working in a hospital. You'll have the flexibility to work from home and enjoy a work-life balance that suits your needs. arenaflex is a dynamic and innovative organization that's passionate about delivering exceptional care to pets and their owners. We're committed to creating a positive and inclusive work environment that supports the growth and development of our team members.

Compensation, Perks, and Benefits

arenaflex offers a comprehensive benefits program that includes:

• Medical, dental, and vision insurance
• A 401(k) with employer match
• Paid time off (including sick time)
• Opportunities for career advancement and professional growth
• A dynamic and innovative work environment that's passionate about delivering exceptional care to pets and their owners

How to Apply

If you're a motivated and compassionate individual who's passionate about delivering exceptional customer service and medical advice, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you!

Equal Opportunity Employer

arenaflex is an Equal Opportunity Employer. We're committed to creating a diverse and inclusive work environment that supports the growth and development of our team members. We welcome applications from qualified candidates who share our passion for delivering exceptional care to pets and their owners. Apply for this job