Experienced Customer Service Talent Pool (Phoenix, AZ / Hybrid) – Revolutionizing Home Care with arenaflex

At arenaflex, we're passionate about innovating and revolutionizing the way home care is delivered. As a leading Healthcare company, we bring dignity and support to patients needing care in their homes and to the caregivers who care for them. With a strong presence in multiple states, including Arizona, we're committed to creating an inclusive environment for all employees and are an Equal Opportunity Employer.

About arenaflex

arenaflex was founded in 2016 with a mission to make a difference in healthcare. We pride ourselves on our values, which drive the level of care that we deliver to our patients:

• Here For You: An attitude of service, empathy, and availability
• Own It: Drive and ownership
• Do the Right Thing: High integrity
• Be Positive: Great attitude and a can-do positive approach to challenges

We celebrate diversity and are committed to creating an inclusive environment for all employees. Our commitment to diversity, equity, and inclusion is reflected in our hiring practices, employee development programs, and community engagement initiatives.

Join arenaflex in Arizona!

Are you passionate about helping others and building a rewarding career in healthcare? We're building a talent pool of strong customer service professionals for arenaflex Arizona. We're searching for talented and motivated individuals interested in any of the following roles:

• HomeCare Sales Specialist I: Connect and engage with people and start a relationship with those who are interested in having home care support for themselves or a loved one.
• Intake Specialist I: Work closely with Patients and Caregivers to educate them and assist them on the application and enrollment process of our supported programs, with the goal of completing the eligibility process and onboarding them.
• Onboarding Specialist I: Guide our patients and caregivers throughout the onboarding process of joining arenaflex. This role will require you to conduct virtual or in-person orientations.
• Care Support Specialist I: Guide patients and caregivers through their home care journey while ensuring that our patients receive the care they need and feel heard and cared for.

Ideal Candidate Will Possess:

* Customer service skills: Candidates should have excellent customer service skills, including the ability to handle difficult situations, empathize with customers, and solve problems. Ability to manage a high-volume inbound and outbound queue. Passion for providing a high level of customer service, including the ability to show empathy, active listening, and patience.

• Communication skills: Candidates should have excellent verbal and written communication skills and be able to provide empathy and compassion to our patients and caregivers.
• Soft skills: Candidates should have good listening skills, emotional intelligence, and be able to work well in a team.
• Problem-solving: Candidates must be able to solve problems and stay calm under pressure. Ability to resolve issues over the telephone with eager customers comfortably, defusing and de-escalating frustrated callers successfully.
• Time management: Strong time management skills and be able to prioritize tasks. Must be able to meet and exceed.
• Technology: Computer proficiency required; strong typing skills and ability to leverage technology and resolve customer issues efficiently while notetaking/multitasking.
• Multitasking: Ability to manage multiple responsibilities at once and manage multiple priorities as you assist our Patient and Caregivers through the process.

Why Join arenaflex?

* Impact Lives: You'll play a vital role in supporting individuals and their families in need.

• Growth opportunities: We offer a supportive environment for professional development and advancement.
• Competitive benefits: Enjoy a comprehensive benefits package including competitive compensation, medical benefits, retirement plans, wellness programs, fun company events, and ongoing learning opportunities.

arenaflex is a place where your voice matters, your work has meaning, and your career can thrive.

Review all current available job opportunities here:

Jobs - arenaflex

Compensation and Benefits

arenaflex is committed to offering a competitive compensation package that includes:

• Base pay: $18-$22 USD per hour, dependent on skill set, years of relevant experience, education, location, and licensure/certifications.
• Comprehensive benefits package: Medical benefits, retirement plans, wellness programs, fun company events, and ongoing learning opportunities.

Work Environment and Culture

arenaflex is a remote-friendly company with a hybrid work model. Our office will be located in Phoenix, AZ, and we'll be opening up an office next year. This role will require you to come into our arenaflex office weekly.

How to Apply

If you're passionate about making a difference in healthcare and building a rewarding career with arenaflex, apply now! We're excited to review your application and look forward to connecting with you. Apply Now!

Note:

This is a pipeline talent pool requisition, and we'll be reaching out to you once we have new job opportunities. Apply for this job