Experienced Customer Service Representative – DSD West Region
At arenaflex, we're revolutionizing the beverage industry with our unique approach to health, sustainability, and entertainment. As one of the fastest-growing non-alcoholic beverage brands, we're on a mission to make a difference while making a splash. Our product lines include mountain water, sparkling mountain water, sparkling flavored water, iced tea, and our hydration sticks, Death Dust. A portion of arenaflex's proceeds goes to nonprofits who are helping fight plastic pollution and bring clean drinking water to those in need. We're seeking a highly motivated and customer-focused Customer Service Representative to provide dedicated support to our DSD West Region clients. In this role, you will act as the single point of contact with our customers as well as the arenaflex Key Account team and Supply Chain team, ensuring exceptional service and maintaining strong relationships while addressing inquiries and resolving issues efficiently.
Job Summary:
As a Customer Service Representative, you will be the face of arenaflex, providing top-notch support to our clients and internal teams. You will be responsible for proactive management of orders to optimize service, troubleshooting timing of supply, and anticipating availability of product. Your exceptional communication skills, problem-solving abilities, and attention to detail will ensure a seamless customer experience.
Key Role Focus Areas/ Skills:
*
Customer Centric Approach:
Serve as a direct point of contact for the customer service team to understand customer needs and strengthen relationships, translating their needs to the arenaflex Key Account team and Supply Chain teams.
High Quality Communication:
Maintain clear, professional, and concise communication with representatives and internal stakeholders.
Proactive Problem-Solving:
Proactively identify and resolve potential issues in collaboration with internal teams to ensure smooth operation.
Timeliness & Efficiency:
Act with urgency to meet deadlines, ensuring order processing activities are completed to ensure there are no order delivery delays.
Reliability and Consistency:
Ensure accuracy and detail orientation in all workflows to ensure process execution consistency for a streamlined customer experience.
Process Improvement:
Provide feedback and insights to improve workflows and enhance the overall customer experience.
Metrics Achievement:
Consistently meet or exceed performance metrics, including response time, resolution rate, and customer satisfaction scores.
Qualifications:
* A minimum of 4+ years of relatable Customer Service experience
- Proven experience in a customer service or client-facing role previously working in a similar e-commerce environment preferred
- Exceptional verbal and written communication skills
- Strong problem-solving and critical-thinking abilities
- Previous experience working with an ERP (Netsuite) preferred, to access supply chain data
- Experience using a CRM system and other customer support tools is a plus
- Ability to work in a fast-paced environment and manage multiple priorities
- High attention to detail and organizational skills
- Team-oriented mindset with a proactive approach to challenges
- Deep comfort working in a remote role as part of a remote team
- Must be willing to start at 8am PST scheduled start time and be located in the Pacific Time Zone
- Role may require overtime as needed to ensure customer coverage needs are always met
What We Offer:
* Competitive salary range: $25-27 per hour ($52,000 - $56,160 annualized)
- Actual salary offer will take into account multiple factors including skills, experience, education, and location
- Killer benefits, including:
+ Blue Shield medical plans with HMO (CA Only), PPO, and HDHP options (including an HSA) + FSA and Dependent Care FSA + Guardian dental and vision coverage + UNUM packages including life insurance, AD&D, disability benefits, and employee-paid options like accident, hospitalization, and critical illness coverage + 100% match of Empower Retirement contributions up to 4% after just three months + Student Loan Retirement Match + Wellness perks, including Headspace, ClassPass memberships, and a robust EAP + Nationwide pet insurance + 17 paid holidays, Flex PTO, and travel assistance
Why Join arenaflex?
* Be part of a dynamic and growing company that's making a difference in the beverage industry
- Work with a talented team of professionals who share your passion for customer service and sustainability
- Enjoy a competitive salary and benefits package that supports your well-being and career growth
- Take advantage of opportunities for professional development and growth within the company
- Contribute to a company that's committed to reducing plastic pollution and promoting sustainability
How to Apply:
If you're a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application through our company website at [www.arenaflex.com/pages/careers](http://www.arenaflex.com/pages/careers). Ensure your application is legitimate and don't fall victim to fraud! arenaflex never seeks payment from job applicants and will never request a meeting via Skype. arenaflex recruiters will only reach out to candidates from an [email protected] email address. Apply Job! Apply for this job