Entry Level Chat Support Representative – Remote Opportunity at arenaflex in San Antonio, TX

At arenaflex, we're on a mission to revolutionize the way people experience healthcare. As a leading provider of innovative solutions, we're committed to delivering exceptional customer service and support to our patients. We're now seeking an entry-level Chat Support Representative to join our team and help us achieve our goals.

About arenaflex

arenaflex is a dynamic and growing organization that's passionate about making a difference in people's lives. We're a team of dedicated professionals who share a common vision: to provide accessible, affordable, and high-quality healthcare services to our patients. Our state-of-the-art facilities and cutting-edge technology enable us to deliver personalized care and support to our patients, and we're committed to continuously improving our services to meet their evolving needs.

Job Brief

As an entry-level Chat Support Representative at arenaflex, you'll play a critical role in providing exceptional customer service and support to our patients. You'll be responsible for managing multiple live chat conversations in real-time, providing timely and accurate responses to our patients' questions and concerns. Your primary objective will be to connect our patients with our practice-based professionals who will then work on booking them for an in-person consultation.

Responsibilities

As a Chat Support Representative at arenaflex, your responsibilities will include:

• Utilizing our CRM tool to interact with prospective patients in an effort to schedule them in-clinic or virtual consultations
• Managing multiple chat-based conversations in real-time while providing timely responses
• Following our lead journey process as applicable
• Focusing on quantity: responding effectively to 100% of live chats
• Focusing on quality: having meaningful conversations with prospective patients, answering their questions, and providing relevant information in accordance with approved scripts
• Collaborating with Leadership as needed or directed to reach strategic sourcing and sales goals
• Assisting with PL efforts for other practice locations as needed
• Providing accurate information to patients, including starting prices or other approved information
• Qualifying leads
• Assisting in any sales-related administrative tasks as needed or as assigned
• Other ad-hoc projects and tasks as assigned

Skills and Qualifications

To be successful in this role, you'll need to possess the following skills and qualifications:

• Availability: Must be available for training from 9am-5pm local time
• Flexibility: Must be available to work on a Saturday or Sunday (huge plus if available on both weekend days!)
• Sales Experience: At least 1 year of sales experience, preferably in inside sales and/or remote positions
• CRM Experience: Experience using a CRM tool, preferably Intercom or Salesforce
• Typing Speed: Typing speed of 60+ words per minute
• Communication Skills: Excellent verbal and written communication
• Organizational Skills: Strong organizational and multitasking skills
• Adaptability: Ability to work independently and as part of a team, self-motivation, adaptability, and a positive attitude
• Technical Skills: Proficiency in Microsoft Office and Google Suite
• Learning Ability: Ability to learn new techniques, perform multiple tasks simultaneously, keep accurate records, follow instructions, and comply with company policies

Requirements

To be eligible for this role, you must:

• Live and reside in the US
• Have a laptop or tablet

Benefits

As a Chat Support Representative at arenaflex, you'll enjoy a competitive salary and a range of benefits, including:

• Medical, Dental, and Vision
• Disability
• Life Insurance
• 401(k) Plan
• Paid Vacation and Holidays

Why Join arenaflex?

At arenaflex, we're passionate about creating a positive and supportive work environment that fosters growth and development. We offer a range of benefits and perks, including:

• Competitive salary and benefits package
• Opportunities for career growth and advancement
• Collaborative and dynamic work environment
• Recognition and rewards for outstanding performance
• Access to cutting-edge technology and training

How to Apply

If you're a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application through our website, including your resume and a cover letter outlining your qualifications and experience.

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