Experienced Customer Service Representative - Behavioral Health (Mon-Fri 10:30am-7:00pm EST)
At arenaflex, we're dedicated to transforming the way people experience health care. As a leading health solutions company, we're committed to surrounding ourselves with passionate and compassionate colleagues who are driven to make a difference in the lives of our members. As a Customer Service Representative in our Behavioral Health team, you'll play a vital role in providing advocate care to our members, guiding them through their benefits, and educating them on online resources. You'll be the face of arenaflex, building trust and rapport with our members, and championing their best health.
About arenaflex
arenaflex is a nation's leading health solutions company, reaching millions of Americans through our local presence, digital channels, and a team of over 300,000 purpose-driven colleagues. We're committed to caring for people where, when, and how they choose, in a way that's uniquely more connected, more convenient, and more compassionate.
Position Overview
* Schedule: Monday-Friday 10:30am-7:00pm EST (subject to change with advanced notice due to business need)
- Holiday/PTO Requirements: As a 24-hour call center operation, we'll treat holidays as normal working business days, unless you've been approved for time off. No PTO available the first 45 days of employment.
- Training Requirements: First six weeks of employment will be training on Monday-Friday 9:00AM-5:30PM EST.
Key Responsibilities
* Creates an emotional connection with our members by understanding and engaging with them to champion their best health.
- Takes accountability to fully understand the member's needs by building a trusting and caring relationship with the member.
- Anticipates customer needs and performs review of member claim history to ensure accurate tracking of benefit maximums and/or coinsurance/deductible.
- Performs financial data maintenance as necessary and explains member's rights and responsibilities in accordance with contract.
- Guides the member through their benefits, Aetna policy, and procedures, and educates them on online resources.
Required Qualifications
* 1+ years of experience in a call center environment
- Experience using Microsoft Office products, specifically Excel, Outlook, and Word
- High School Diploma or GED
- Quiet and secure workspace in your home
- Recommended technical requirements for residential internet service:
+ Select an internet service that is either broadband or fiber (e.g., Verizon Fios, Comcast) + Select a minimum of 25mbps/3mbps + Consider the internet usage of others in the household during your scheduled working hours
Preferred Qualifications
* Previous Behavioral Health, Medical, or Insurance background
- Experience working from home in a remote role
Education
* High School Diploma or GED
Anticipated Weekly Hours
* 40 hours
Time Type
* Full-time
Pay Range
* The typical pay range for this role is $17.00 - $28.46 per hour. The actual base salary offer will depend on a variety of factors, including experience, education, geography, and other relevant factors. This position is eligible for a bonus, commission, or short-term incentive program in addition to the base pay range listed above.
Our People Fuel Our Future
At arenaflex, we're committed to fostering a workplace where every colleague feels valued and that they belong. Our teams reflect the customers, patients, members, and communities we serve, and we're dedicated to investing in the physical, emotional, and financial wellness of our colleagues and their families.
Great Benefits For Great People
We take pride in our comprehensive and competitive mix of pay and benefits, which includes:
- Affordable medical plan options
- 401(k) plan with matching company contributions
- Employee stock purchase plan
- No-cost programs for all colleagues, including wellness screenings, tobacco cessation, and weight management programs
- Confidential counseling and financial coaching
- Benefit solutions that address the different needs and preferences of our colleagues, including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access, and many other benefits depending on eligibility.
Career Growth Opportunities and Learning Benefits
At arenaflex, we're committed to helping our colleagues grow and develop their skills. We offer a range of training programs, mentorship opportunities, and career development resources to help you achieve your goals and advance in your career.
Work Environment and Company Culture
Our call center is a dynamic and fast-paced environment, where you'll have the opportunity to work with a diverse team of colleagues who are passionate about making a difference in the lives of our members. We're committed to creating a workplace that's inclusive, supportive, and empowering, where every colleague feels valued and that they belong.
Compensation, Perks, and Benefits
In addition to our competitive wages, we offer a range of benefits and perks, including:
- Competitive pay range of $17.00 - $28.46 per hour
- Bonus, commission, or short-term incentive program
- Comprehensive and competitive mix of pay and benefits
- Affordable medical plan options
- 401(k) plan with matching company contributions
- Employee stock purchase plan
- No-cost programs for all colleagues, including wellness screenings, tobacco cessation, and weight management programs
- Confidential counseling and financial coaching
- Benefit solutions that address the different needs and preferences of our colleagues, including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access, and many other benefits depending on eligibility.
Conclusion
If you're passionate about making a difference in the lives of our members and are committed to delivering exceptional customer service, we want to hear from you. Apply now to join our team as a Customer Service Representative in our Behavioral Health team. Apply for this job