Regional Manager Customer Experience – Driving Customer Satisfaction and Business Growth at arenaflex

At arenaflex, we're a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals, and branded generic medicines. Our 114,000 colleagues serve people in more than 160 countries, and we're committed to making a meaningful difference in the lives of our customers and employees.

About arenaflex

arenaflex is a company that values its employees and provides a supportive work environment that fosters growth, learning, and well-being. We believe in the importance of work-life balance and offer a range of benefits to help our employees achieve their goals and live their best lives. Whether you're looking to advance your career, pursue your passions, or simply find a sense of purpose, arenaflex is a company that can help you achieve your aspirations.

The Opportunity

We're seeking an experienced Regional Manager, Customer Experience to join our Transfusion Medicine Business Unit. As a key member of our team, you'll be responsible for leading a technical service team to deliver a unique service experience to our existing customer base in the assigned geography. Your primary goal will be to achieve service sales, margin, and referenceable goals, while driving and executing strategic initiatives, including predictive and remote technologies.

What You'll Work On

As a Regional Manager, Customer Experience, you'll have the opportunity to:

• Own and manage existing customer relationships, creating and driving long-term strategies and short-term tactics to achieve business goals in a timely manner
• Deliver outstanding customer experience to existing customers, ensuring economic profitability and customer satisfaction and retention
• Establish and drive strategic account plans for achieving goals, including value expansion and margin
• Identify new business opportunities by initiating, developing, or delivering unique solutions that result in improved outcomes for customers and the company
• Drive both customer orientation and business achievement, positively impacting the team culture
• Establish and build a deep understanding of account needs, stakeholders, and competitive situations
• Ensure business reviews are conducted according to standards and plan, manage follow-ups
• Build a team of Account Manager resources to best execute maintenance renewal processes, services projects to support upgrades, and software license expansion
• Negotiate long-term contracts, assist Account Managers with contract negotiations, particularly with pricing/profitability policies
• Identify new business opportunities to expand current AI share
• Coach and mentor to drive continuous improvement
• Coordinate and manage a group of Abbott Account Managers
• Maintain open communication with manager/director and cross-functional leadership to resolve issues
• Own forecast of expected revenue for current customer base

Required Qualifications

To be successful in this role, you'll need:

• A Bachelor's Degree
• 5 years of experience with a track record in Customer interface (Sales or Service) roles
• Mastery-level experience managing customer accounts
• Ability to influence team member activities
• Strong understanding of key stakeholders and customer dynamics
• Strong relationship-building skills
• Superior communication skills
• Ability to identify and drive resolution of issues
• Long-term, strategic focus on account
• Good industry knowledge

Learn More About Our Benefits

At arenaflex, we're committed to providing our employees with a comprehensive range of benefits that support their well-being and help them achieve their goals. Some of the benefits we offer include:

• Career development with an international company where you can grow the career you dream of
• Employees can qualify for free medical coverage in our Health Investment Plan (HIP) PPO medical plan in the next calendar year
• An excellent retirement savings plan with a high employer contribution
• Tuition reimbursement, the Freedom 2 Save student debt program, and FreeU education benefit – an affordable and convenient path to getting a bachelor's degree
• A company recognized as a great place to work in dozens of countries worldwide and named one of the most admired companies in the world by Fortune
• A company that is recognized as one of the best big companies to work for as well as the best place to work for diversity, working mothers, female executives, and scientists

Join Our Team

If you're a motivated and experienced professional looking to make a meaningful impact in the lives of our customers and employees, we encourage you to apply for this exciting opportunity. As a Regional Manager, Customer Experience at arenaflex, you'll have the chance to work with a talented team of professionals, drive business growth, and make a difference in the world.

How to Apply

To apply for this role, please visit our website at [arenaflex.com](http://arenaflex.com) and search for the Regional Manager, Customer Experience job listing. You can also connect with us on LinkedIn at [linkedin.com/company/arenaflex](http://linkedin.com/company/arenaflex) and on Facebook at [facebook.com/arenaflexcareers](http://facebook.com/arenaflexcareers).

Equal Opportunity Employer

arenaflex is an Equal Opportunity Employer, committed to employee diversity. We welcome applications from qualified candidates of all backgrounds and perspectives.

Base Pay

The base pay for this position is $111,300.00 – $222,700.00. In specific locations, the pay range may vary from the range posted.

Job Family

Sales Force

Division

TM Transfusion Medicine

Location

United States of America: Remote

Additional Locations

* San Antonio, TX

• North Carolina
• South Carolina
• East Coast

Work Shift

Standard

Travel

Yes, 50% of the Time

Medical Surveillance

Not Applicable

Significant Work Activities

* Continuous sitting for prolonged periods (more than 2 consecutive hours in an 8-hour day)

• Driving a personal auto or company car or truck, or a powered piece of material handling equipment
• Keyboard use (greater or equal to 50% of the workday)
• Work requiring repeated bending, stooping, squatting, or kneeling

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