Experienced Customer Service Agent – Aviation Ground Handling Operations (Part-Time)

Join arenaflex, a dynamic and growing aviation company, as we continue to set the standard for exceptional customer service in the industry. Our team is passionate about delivering world-class experiences to our customers and airline partners, and we're looking for a motivated and reliable professional to join our team as a Customer Service Agent in our Ground Handling Department. At arenaflex, we pride ourselves on our commitment to excellence, teamwork, and employee growth. Our team members are the driving force behind our success, and we strive to create a work environment that is inclusive, supportive, and empowering. If you're passionate about aviation, customer service, and making a difference, we want to hear from you!

Job Summary:

As a Customer Service Agent, you will play a critical role in ensuring the smooth operation of our Ground Handling Department. Your primary responsibilities will include assisting passengers in boarding and disembarking flights, monitoring computerized passenger boarding, and guiding/parking aircraft. You will also be responsible for operating the Jetway, loading and unloading baggage and cargo, and performing cabin maintenance tasks. If you're a team player with excellent communication skills and a passion for delivering exceptional customer service, we encourage you to apply for this exciting opportunity.

Key Responsibilities:

* Assist passengers in boarding and disembarking flights

• Monitor computerized passenger boarding
• Assist customers with special needs, including arranging for wheelchairs and unaccompanied minors
• Change customer flight itinerary and seat assignments as required
• Operate the Jetway
• Load and unload baggage and cargo
• Operate motorized service vehicles and equipment
• Guide and park aircraft
• Perform cabin maintenance tasks
• Work together as a team to provide excellent customer service and meet corporate objectives

Essential Qualifications and Competencies:

* Successful completion of training course

• Ability to meet company goals and customer expectations in a high-energy environment
• Effective communication skills
• Ability to organize, prioritize, and multitask
• Ability to lift up to 70 pounds regularly
• Ability to work outside in all weather conditions

Preferred Qualifications:

* Previous airline experience

• Previous employment as a front-line customer service provider
• Basic knowledge of computer applications and programs

Work Environment:

* Use of computers, telephones, and other office equipment

• Airport ramp environment, subject to varied weather conditions and elevated noise levels
• All shifts, including weekends, nights, holidays, and/or irregular shifts

Physical Requirements:

* Frequent stooping, bending, kneeling, walking, standing, reaching, lifting, climbing up and down stairs

• Handle objects up to 70 pounds regularly
• Assist passengers with disabilities, including, but not limited to, pushing wheelchairs

Benefits and Compensation:

* Competitive hourly rate: $12.00/hour

• Paid training
• Holiday pay
• 401(k) plan
• Vacation time
• Family travel on the arenaflex network
• Medical and dental insurance available
• Bonuses awarded in accordance with company policies and applicable criteria

Career Growth Opportunities:

At arenaflex, we believe in investing in our employees' growth and development. As a Customer Service Agent, you will have opportunities to advance your career and take on new challenges. Our company offers a range of training programs, mentorship opportunities, and career development resources to help you achieve your goals.

Company Culture:

arenaflex is a diverse and inclusive company that values teamwork, innovation, and customer satisfaction. Our team members are passionate about delivering exceptional customer experiences and making a positive impact in the aviation industry. We celebrate our accomplishments together and learn from our mistakes. We hold each other accountable and work as a team to achieve our goals.

How to Apply:

If you're a motivated and customer-focused individual with a passion for aviation, we encourage you to apply for this exciting opportunity. Please submit your application by May 26, 2025, to be considered for this role. arenaflex is an equal opportunity employer and welcomes applications from diverse candidates.

Accommodations:

If you need a reasonable accommodation for any part of the application process, please email us at [email protected]. Apply Now! Apply for this job