Experienced Pharmacy Customer Service Associate – Delivering Exceptional Patient Care and Customer Experience

At arenaflex, we are committed to providing exceptional patient care and customer experience in our pharmacies. As an Experienced Pharmacy Customer Service Associate, you will play a vital role in delivering a distinctive and delightful customer experience, while also assisting our pharmacists in the practice of pharmacy. If you are passionate about delivering outstanding customer service and have a strong desire to work in a dynamic and fast-paced environment, we encourage you to apply for this exciting opportunity.

About arenaflex

arenaflex is a leading healthcare company that is dedicated to improving the lives of our patients and customers. We are committed to providing exceptional patient care, innovative products, and outstanding customer service. Our pharmacies are at the heart of our business, and we are looking for talented and dedicated individuals to join our team.

Key Responsibilities

As an Experienced Pharmacy Customer Service Associate, you will be responsible for:

• Registering sales on assigned cash register and providing customers with courteous, fair, friendly, and efficient checkout service
• Assisting the pharmacist, under direct supervision, in the practice of pharmacy, including using pharmacy systems to obtain patient and drug information and process prescriptions
• Engaging customers and patients by greeting them and offering assistance with products and services, resolving customer issues and answering questions to ensure a positive customer experience
• Modeling and sharing customer service best practices with all team members to deliver a distinctive and delightful customer experience
• Providing customers with courteous, friendly, fast, and efficient service, recommending items for sale and taking customer to OTC aisle when possible to assist in locating products
• Keeping counters and shelves clean and well merchandised, taking inventory, and maintaining records
• Performing duties as assigned by Pharmacy Manager, Staff Pharmacist, and Store Manager, including utilizing pharmacy systems to enter patient and drug information, filling prescriptions, and verifying medicine
• Reporting prescription errors to pharmacist on duty and adhering to Company policies and procedures in relation to pharmacy errors and the Quality Improvement Program
• Handling telephone calls that do not require personal attention of the pharmacist, including those to physicians
• Processing manual claims for third-party program prescription services in a timely and efficient manner, and performing other clerical duties as assigned by the Pharmacy Manager
• Assisting and supporting Pharmacy Department on inventory management activities, such as ordering, unpacking, checking, and storing shipment of pharmaceuticals
• Ensuring compliance with state and local laws regarding regulated products, including alcoholic beverages and tobacco products
• Constructing and maintaining displays, including promotional, seasonal, super structures, and sale merchandise
• Assisting with separation of food items and product placement as specified by policies/procedures
• Providing customer service in the photo area, including digital passport photo service, poster print, and creative machine
• Assisting with exterior and interior maintenance by ensuring clean, neat, orderly store condition and appearance
• Complying with all company policies and procedures, maintaining respectful relationships with coworkers

Essential Qualifications

* Must be fluent in reading, writing, and speaking English (except in Puerto Rico)

• Requires willingness to work flexible schedule, including evenings and weekend hours
• Must be able to lift up to 25 pounds and stand for long periods of time
• Must be able to work in a fast-paced environment and multitask effectively

Preferred Qualifications

* Six months of experience in a retail environment

• Prior work experience with arenaflex
• Good math skills to fill prescriptions accurately, including counting, measuring, and weighing medications
• Good computer skills
• Knowledge of store inventory control
• PTCB certification

Skills and Competencies

* Excellent customer service skills, with a strong focus on delivering a distinctive and delightful customer experience

• Strong communication and interpersonal skills, with the ability to work effectively with customers, pharmacists, and other team members
• Ability to work in a fast-paced environment and multitask effectively
• Strong problem-solving skills, with the ability to resolve customer issues and answer questions effectively
• Ability to maintain confidentiality and handle sensitive information
• Strong attention to detail, with the ability to accurately process prescriptions and maintain accurate records

Career Growth Opportunities and Learning Benefits

At arenaflex, we are committed to providing our employees with opportunities for career growth and development. As an Experienced Pharmacy Customer Service Associate, you will have the opportunity to:

• Develop your skills and knowledge in customer service, pharmacy operations, and inventory management
• Work with a talented and dedicated team of professionals who are passionate about delivering exceptional patient care and customer experience
• Participate in ongoing training and development programs, including PTCB certification and continuing education credits
• Take on additional responsibilities and leadership roles as you grow and develop in your career

Work Environment and Company Culture

arenaflex is a dynamic and fast-paced environment that is committed to delivering exceptional patient care and customer experience. As an Experienced Pharmacy Customer Service Associate, you will work in a team-based environment that is focused on collaboration, innovation, and excellence. Our company culture is built on the following values:

• Patient-centered care: We are committed to delivering exceptional patient care and improving the lives of our patients and customers.
• Teamwork: We work together as a team to achieve our goals and deliver outstanding customer service.
• Innovation: We are committed to innovation and continuous improvement, with a focus on staying ahead of the curve in terms of technology, products, and services.
• Excellence: We strive for excellence in everything we do, from delivering exceptional customer service to maintaining accurate records and processing prescriptions accurately.

Compensation, Perks, and Benefits

arenaflex offers a competitive compensation package, including:

• Competitive hourly rate
• Opportunities for career growth and development
• Ongoing training and development programs
• Comprehensive benefits package, including medical, dental, and vision insurance
• 401(k) retirement plan
• Paid time off and holidays
• Employee discounts and perks

How to Apply

If you are passionate about delivering exceptional patient care and customer experience, and have a strong desire to work in a dynamic and fast-paced environment, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and cover letter, to our online application portal. We look forward to hearing from you! Apply Job! Apply for this job