Experienced Customer Service Representative (Part-Time) – Delivering Exceptional Support for arenaflex Customers

At arenaflex, we're passionate about making device management simple, secure, and Pretty Damn Quick through our innovative products. As a Customer Service Representative, you'll play a vital role in our Sales and Customer Success teams, providing top-tier customer service to both new and existing customers across our product site. If you're a customer-centric individual with excellent communication skills, a strong work ethic, and a passion for delivering exceptional support, we'd love to hear from you.

About arenaflex

arenaflex, founded in Salt Lake City, UT, is a leading provider of device management solutions. Our products, including Deploy, Inventory, Connect, Detect, SimpleMDM, and SmartDeploy, empower IT teams to reduce complexity, improve efficiency, and enhance control in their unique environments. Backed by top-tier global private equity firms, TA Associates and Berkshire Partners, we're committed to delivering innovative solutions that meet the evolving needs of our customers.

arenaflex's Core Values

At arenaflex, we live by four core values that guide our actions and decisions:

• Honesty: We demonstrate integrity, transparency, and ethical behavior in all interactions.
• Ownership: We take responsibility for projects, drive results, and deliver on commitments.
• Collaboration: We work effectively with cross-functional teams and foster a culture of teamwork.
• Improvement: We continuously seek opportunities for growth, innovation, and personal development.

Job Description

As a Customer Service Representative, you'll be responsible for handling customer inquiries via email and phone, assisting with quote creation, account updates and verification, processing orders, and resolving order discrepancies. You'll work closely with our Sales, Customer Success, Revenue Operations, Product, and Support teams to troubleshoot customer issues and share product/process feedback while providing excellent customer service.

Key Responsibilities

* Customer-First Service: Promptly answer customer inquiries via email and phone, while effectively managing older tickets, more complex issues, meeting daily ticket targets, and answering intra-departmental inquiries.

• Order Processing and Inquiry Resolution: Create quotes, process customer orders, and suggest potential products that could improve a customer's environment. Own the resolution of the customer's question or concern and follow up on all potential purchases to help drive revenue.
• Account Management: Verify the validity of account discrepancies directly with customers while maintaining up-to-date customer records.
• Process Improvement and Documentation: Collaborate across internal teams to create, improve, and maintain processes and documentation for internal and external help centers to set both customers and arenaflex team members up for success.
• Cross-Team Collaboration: Work closely with arenaflex Sales, Customer Success, Revenue Operations, Product, and Support team members to troubleshoot customer issues and share product/process feedback while providing excellent customer service.
• Supporting Reseller and MSP: Provide support to Managed Service Providers and Resellers.

Who We're Looking For

* Ownership: You take responsibility for projects, drive results, and deliver on commitments.

• Honesty: You demonstrate integrity, transparency, and ethical behavior in all interactions.
• Collaboration: You work effectively with cross-functional teams and foster a culture of teamwork.
• Improvement: You continuously seek opportunities for growth, innovation, and personal development.
• Excellent Communication and Interpersonal Skills: You communicate in a clear, concise, and professional manner, both orally and in writing.
• Analytical, Problem-Solving, and Decision-Making Skills: You demonstrate a sense of urgency to meet deadlines and make informed decisions.
• High School Diploma or Equivalent: You have a high school diploma or equivalent.
• 2+ Years' Experience in Customer Service or a Related Role: You have 2+ years' experience in customer service or a related role (B2B Saas highly preferred).
• Experience with Zendesk or a Similar Help Desk Ticketing System: You have experience working within tools such as Zendesk (or a similar help desk ticketing system) or Salesforce or a similar CRM is a plus!

Tools We Use

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Zendesk

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Microsoft Office

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Adobe

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Slack

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Salesforce

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Stripe

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Asana

arenaflex Perks & Benefits

arenaflex offers a range of perks and benefits that make us a great place to work, including:

• 4-Day Work Week: Enjoy a better work-life balance with our flexible schedule.
• Managers Who Champion Professional Development: Our managers are committed to helping you grow and develop in your career.
• Paid Holidays: Enjoy time off to relax and recharge.
• Quarterly Company Values Award: Recognize and reward team members who embody our core values.

Equal Opportunity Employer

arenaflex is proud to be an equal opportunity workplace and does not discriminate on the basis of sex, race, color, age, pregnancy, sexual orientation, gender identity or expression, religion, national origin, ancestry, citizenship, marital status, military or veteran status, genetic information, disability status, or any other characteristic protected by federal, provincial, state, or local law. If you would like to request reasonable accommodation for a medical condition or disability during any part of the application process, please contact [email protected].

Note on Sponsorship

The majority of arenaflex's full-time roles do not qualify for sponsorship of employment visas such as the H-1B visa. This applies to scenarios where a candidate might possess temporary work authorization during their schooling or after graduation (e.g., CPT, OPT), but would require H-1B visa sponsorship within a few years of employment to retain eligibility for employment.

How to Apply

If you're a motivated and customer-centric individual who is passionate about delivering exceptional support, we'd love to hear from you. Apply now to join our team and be part of a dynamic and innovative company that's shaping the future of device management. Apply for this job