Experienced Pharmacy Customer Service Associate – Delivering Exceptional Patient Experience in arenaflex Retail Pharmacy

About arenaflex

arenaflex is a leading healthcare company dedicated to providing exceptional patient care and delivering innovative pharmacy solutions. Our team of passionate professionals is committed to making a positive impact in the lives of our customers and patients. As a Pharmacy Customer Service Associate at arenaflex, you will play a vital role in delivering a distinctive and delightful customer experience, ensuring that our patients receive the highest level of care and service.

Job Summary

We are seeking an experienced and customer-focused Pharmacy Customer Service Associate to join our team at arenaflex. As a key member of our pharmacy team, you will be responsible for providing exceptional patient care, processing prescriptions, and delivering a distinctive and delightful customer experience. If you are passionate about delivering exceptional patient care and have a strong commitment to customer service, we encourage you to apply for this exciting opportunity.

Key Responsibilities

• Models and delivers a distinctive and delightful customer experience, ensuring that patients receive the highest level of care and service.
• Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service.
• Assists the pharmacist, under direct supervision, in the practice of pharmacy, including using pharmacy systems to obtain patient and drug information and process prescriptions.
• Engages customers and patients by greeting them and offering assistance with products and services, resolving customer issues and answering questions to ensure a positive customer experience.
• Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience.
• Provides customers with courteous, friendly, fast, and efficient service, recommending items for sale and processing voids, returns, rain checks, refunds, and exchanges as needed.
• Performs duties as assigned by Pharmacy Manager, Staff Pharmacist, and Store Manager, including utilizing pharmacy systems to enter patient and drug information, ensuring information is entered correctly, filling prescriptions by retrieving, counting, and pouring pharmaceutical drugs, verifying medicine is correct, and checking for possible interactions.
• Reports, immediately, prescription errors to pharmacist on duty and adheres to Company policies and procedures in relation to pharmacy errors and the Quality Improvement Program.
• Handles telephone calls that do not require personal attention of the pharmacist, including those to physicians.
• Processes (corrects and resubmits) manual claims for third-party program prescription services in a timely and efficient manner, and performs other clerical duties, as assigned by the Pharmacy Manager.
• Assists and supports Pharmacy Department on inventory management activities, such as ordering, unpacking, checking, and storing shipment of pharmaceuticals.
• Ensures compliance with state and local laws regarding regulated products (e.g., alcoholic beverages and tobacco products).
• Constructs and maintains displays, including promotional, seasonal, super structures, and sale merchandise, completes resets and revisions as directed.
• Assists with separation of food items (e.g., raw foods from pre-cooked) and product placement as specified by policies/procedures (e.g., raw and frozen meats on bottom shelves).
• Provides customer service in the photo area, including digital passport photo service, poster print, and creative machine, suggestive sell of promotional photo products.
• Assumes web pick-up responsibilities (monitors orders in Picture Care Plus, fills orders, delivers orders to customers as they arrive at store).
• Assists with exterior and interior maintenance by ensuring clean, neat, orderly store condition and appearance.
• Complies with all company policies and procedures, maintains respectful relationships with coworkers.
• Completes special assignments and other tasks as assigned.

Essential Qualifications

• Must be fluent in reading, writing, and speaking English.
• Requires willingness to work flexible schedule, including evenings and weekend hours.

Preferred Qualifications

• Prefer six months of experience in a retail environment.
• Prefer to have prior work experience with arenaflex.
• Prefer good math skills to fill prescriptions accurately, including counting, measuring, and weighing medications.
• Prefer good computer skills.
• Prefer knowledge of store inventory control.
• Prefer PTCB certification.

Skills and Competencies Required for Success

To be successful in this role, you will need to possess excellent communication and interpersonal skills, with the ability to work effectively with patients, customers, and colleagues. You will also need to be highly organized and able to prioritize tasks, with a strong attention to detail and ability to maintain accurate records. Additionally, you will need to be flexible and able to adapt to changing situations, with a strong commitment to delivering exceptional patient care and customer service.

Career Growth Opportunities and Learning Benefits

As a Pharmacy Customer Service Associate at arenaflex, you will have the opportunity to develop your skills and knowledge in a dynamic and supportive environment. We offer a range of training and development programs, including PTCB certification, to help you achieve your career goals. You will also have the opportunity to work with a talented team of professionals, with a strong commitment to delivering exceptional patient care and customer service.

Work Environment and Company Culture Highlights at arenaflex

arenaflex is a fast-paced and dynamic work environment, with a strong focus on delivering exceptional patient care and customer service. We are committed to creating a positive and inclusive work environment, with a strong emphasis on teamwork and collaboration. Our company culture is built on a set of core values, including a commitment to excellence, a passion for innovation, and a dedication to making a positive impact in the lives of our patients and customers.

Compensation, Perks, and Benefits

The actual compensation that you will be offered will depend on a variety of factors, including geography, skills, and abilities, education, experience, and other relevant factors. This role will remain open until filled. To review benefits, please click here [insert link]. If you are applying on a job board or unable to click on the link, please copy and paste this URL into your browser [insert URL].

Conclusion

If you are passionate about delivering exceptional patient care and have a strong commitment to customer service, we encourage you to apply for this exciting opportunity. As a Pharmacy Customer Service Associate at arenaflex, you will have the opportunity to develop your skills and knowledge in a dynamic and supportive environment, with a strong focus on delivering exceptional patient care and customer service. We look forward to hearing from you!