Experienced Customer Service Associate – Temporary Role at arenaflex

Job Summary:

Join the arenaflex team as an Experienced Customer Service Associate, where you will play a vital role in delivering exceptional customer experiences and driving sales growth. As a key member of our retail team, you will be responsible for providing top-notch customer service, operating cash registers, and maintaining a clean and organized store environment. If you're passionate about delivering a distinctive and delightful customer experience, we want to hear from you!

About arenaflex:

arenaflex is a leading healthcare and retail organization dedicated to improving the lives of our customers and patients. With a rich history of innovation and customer-centricity, we strive to create a unique and personalized shopping experience for our customers. Our team is passionate about delivering exceptional service, and we're committed to making a positive impact in our communities.

Key Responsibilities:

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Customer Experience:

+ Engage customers and patients by greeting them and offering assistance with products and services. + Resolve customer issues and answer questions to ensure a positive customer experience. + Model and share customer service best practices with all team members to deliver a distinctive and delightful customer experience.

Operations:

+ Provide customers with courteous, friendly, fast, and efficient service. + Recommend items for sale to customers and recommend trade-up and/or companion items. + Register customer purchases on assigned cash register, collect cash, and distribute change as requested. + Process voids, returns, rain checks, refunds, and exchanges as needed. + Keep counters and shelves clean and well-merchandised, take inventory, and maintain records. + Check in and price merchandise as required or as directed by store manager or communicated by the shift leader.

Asset Protection and Compliance:

+ Implement Company asset protection procedures to identify and minimize profit loss. + Ensure compliance with state and local laws regarding regulated products (e.g., alcoholic beverages and tobacco products).

Visual Merchandising:

+ Construct and maintain displays, including promotional, seasonal, super structures, and sale merchandise. + Complete resets and revisions as directed.

Photo Services:

+ Provide customer service in the photo area, including digital passport photo service, poster print, and creative machine. + Suggestively sell promotional photo products.

Web Pick-up and Maintenance:

+ Monitor orders in Picture Care Plus, fill orders (pick items), and deliver orders to customers as they arrive at the store. + Assist with exterior and interior maintenance by ensuring a clean, neat, orderly store condition and appearance.

Essential Qualifications:

* Must be fluent in reading, writing, and speaking English (except in Puerto Rico).

• Requires willingness to work flexible schedule, including evenings and weekend hours.

Preferred Qualifications:

* Prefer six months of experience in a retail environment.

• Prefer to have prior work experience with arenaflex.

Skills and Competencies:

* Excellent communication and interpersonal skills.

• Ability to work in a fast-paced environment and adapt to changing situations.
• Strong problem-solving and conflict resolution skills.
• Basic math skills and accuracy with handling cash and operating a cash register.
• Ability to lift up to 25 pounds and stand for long periods.

Training and Personal Development:

* Attend training and complete PPLs requested by Manager or assigned by corporate.

• Opportunities for career growth and advancement within the organization.

Work Environment and Company Culture:

* arenaflex is an equal opportunity employer, including disability/veterans.

• We offer a dynamic and supportive work environment that encourages teamwork and collaboration.
• Our team is passionate about delivering exceptional service and making a positive impact in our communities.

Compensation and Benefits:

* The actual compensation that you will be offered will depend on a variety of factors, including geography, skills, and abilities.

• arenaflex offers a comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off.
• To review benefits, please click here [arenaflex benefits URL]. If you are applying on a job board or unable to click on the link, please copy and paste this URL into your browser.

How to Apply:

If you're passionate about delivering exceptional customer experiences and driving sales growth, we want to hear from you! Apply now to join the arenaflex team as an Experienced Customer Service Associate – Temporary Role. Apply for this job