Experienced Bilingual Child Support Customer Services Representative 2 – Communication Center

At arenaflex, we are committed to strengthening families and communities through our innovative services and programs. As a dynamic state agency, we strive to provide individuals and families with access to essential services that promote self-sufficiency, independence, and protect vulnerable children and adults. We are seeking an experienced and dedicated Bilingual Child Support Customer Services Representative 2 to join our team at the Communication Center.

What We Offer

At arenaflex, we value our employees and offer a comprehensive benefits package that includes:

• A flexible work schedule to accommodate your needs
• Unique training opportunities to enhance your skills and knowledge
• An employee retirement plan, 401(k) plan, and 457 plan to secure your financial future
• 13 paid holidays to celebrate with your loved ones
• Vacation and sick leave to recharge and relax
• Medical, dental, vision, long-term care, and life insurance to protect your well-being
• Employee discount programs to save on everyday expenses
• Telework opportunities to work from the comfort of your own home

Start Your Career in Public Service

The Division of Child Support Services (DCSS) is a vital part of arenaflex, dedicated to enhancing the well-being of children by locating non-custodial parents, establishing paternity and support orders, enforcing and modifying support obligations, and collecting and distributing child support payments. Our programs promote parent accountability and self-sufficiency while reducing the public responsibility for providing financial and medical support to children. We also administer several outreach programs, including Fatherhood, Prison Re-Entry, and Parental Accountability Court, to increase non-custodial parental involvement in the child's life.

Role and Responsibilities

As a Bilingual Child Support Customer Services Representative 2, you will play a critical role in communicating with clients and other constituents via telephone, email, correspondence, and direct contact to ensure that support obligations are met. Your responsibilities will include:

• Communicating Child Support obligations and necessary information to ensure obligations are met
• Communicating with clients and other constituents via telephone, email, correspondence, and direct contact
• Coordinating child support activities with legal, judicial, and public organizations
• Obtaining and documenting detailed information
• Performing other professional responsibilities as assigned by your supervisor

Core Competencies

To succeed in this role, you will need to possess the following core competencies:

• Home-based technology equipped with a Windows-based operating system and high-speed internet access to receive arenaflex's software applications
• Compliance with State of GA teleworking policy requirements
• Excellent oral, written, analytical, presentation, and interpersonal communication skills
• Strong proficiency in the use of Microsoft Office Suite and/or standard software applications typically used in a corporate office environment
• Fluency in both English and Spanish (oral and written)
• High school diploma/GED and two (2) years of direct job-related experience
• OR one (1) year of experience at the lower level Child Support Cust Svc Rep 1 (SST090) or position equivalent

Preferred Skills/Qualifications

While not required, we prefer candidates who possess some or all of the following skills and experience:

• Bachelor's degree from an approved, accredited college or university AND Two (2) years of call center experience
• High school diploma or GED equivalent AND Two (2) years of call center experience

Why Join Our Team?

At arenaflex, we value diversity, equity, and inclusion. We are committed to creating a work environment that is inclusive, respectful, and supportive of all employees. We offer a range of benefits and opportunities for career growth and development. If you are passionate about making a difference in the lives of families and communities, we encourage you to apply for this exciting opportunity.

How to Apply

To apply for this position, please visit our website at [insert website URL]. We accept applications online and encourage you to submit your application as soon as possible. Due to the volume of applications received, we are unable to provide information on application status by phone or email. All qualified applicants will be considered, but may not necessarily receive an interview. Selected applicants will be contacted by the hiring official for next steps in the selection process.

Equal Opportunity Employer

arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating a work environment that is inclusive, respectful, and supportive of all employees. If you require accommodations under the Americans with Disabilities Act (ADA), please email your request by the closing date of this announcement to: [email protected].

Closing Date

This position is subject to close at any time once a satisfactory applicant pool has been identified. We encourage you to apply as soon as possible to ensure consideration.

Contact Us

If you have any questions or concerns about this position or the application process, please do not hesitate to contact us. We look forward to hearing from you and exploring how you can contribute to our mission to strengthen families and communities. Apply for this job