Experienced Entry-Level Customer Service Representative – Overnight Shift – Paid Training Opportunity at arenaflex
Join the arenaflex Team and Unlock a Brighter Future in the Gaming Industry!
Are you looking for a challenging and rewarding career in the gaming industry? Do you want to work for a company that values its employees and provides opportunities for growth and development? Look no further than arenaflex, a leading gaming entertainment company that is committed to delivering exceptional customer experiences.
About arenaflex
arenaflex is a dynamic and innovative gaming entertainment company that is dedicated to providing a unique and exciting experience for its customers. With a strong focus on customer service, arenaflex is always looking for talented and motivated individuals to join its team. As an entry-level customer service representative, you will have the opportunity to work in a fast-paced and lively environment, interacting with customers and colleagues alike.
Job Summary
We are seeking an experienced entry-level customer service representative to join our team on an overnight shift. As a customer service representative, you will be responsible for ensuring that our customers have a positive and enjoyable experience at our gaming establishment. This includes monitoring and auditing live casino card games, working with dealers and staff to create a professional and positive experience for our guests, and reporting any suspicious or unauthorized activities.
Responsibilities
As a customer service representative, you will be responsible for:
- Participating in, monitoring, auditing, and ensuring live casino card games are following established rules and regulations, including seating arrangement/rotation, of controlled card games like various forms of Blackjack, Poker (double-hand poker), Tiles, Three-Card Poker, Ultimate Texas, and Baccarat.
- Working in a lively, fast-paced location with a professional, fun team to ensure asset protection procedures are followed, including keeping track of what's happening on your table and reporting all suspicious or unauthorized activities.
- Creating a professional and positive experience for the casino's guests and coworkers alike by working with the dealer and the casino's staff.
- Participating in ongoing training and development programs to enhance your skills and knowledge.
Requirements
To be considered for this role, you must:
- Be at least 21 years of age
- Obtain and maintain required licensing through state and local agencies (company-paid)
- Pass our paid training program
- Be available to work weekends and overtime
- Pass a drug test and credit check (may be required)
- Be able to pass a background check for state licensure (licensing expenses covered by us)
- Have a valid California ID/Drivers License
Preferred Qualifications
While not required, the following qualifications are preferred:
- Previous experience in the casino industry
- Strong communication and interpersonal skills
- Ability to work in a fast-paced environment
- Basic math skills and attention to detail
Benefits
As an arenaflex employee, you will enjoy a range of benefits, including:
- Competitive hourly rate of $20.50-$23.50 per hour
- Opportunities for career advancement and merit-based pay increases
- Comprehensive benefits package, including medical, dental, vision, and company-paid Group Life Insurance, AD&D Insurance, and LTD insurance
- Paid time off and flexible scheduling
- On-the-job training and development programs
- Opportunities to work in a dynamic and innovative gaming environment
Work Environment
arenaflex is committed to creating a positive and inclusive work environment that values diversity and promotes employee well-being. Our team is passionate about delivering exceptional customer experiences and is dedicated to making arenaflex a great place to work.
How to Apply
If you are a motivated and enthusiastic individual who is looking for a challenging and rewarding career in the gaming industry, we encourage you to apply for this role. Please submit your application, including your resume and a cover letter, to our online application portal.
Equal Opportunity Employer
arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive and respectful of all employees, regardless of their background, culture, or identity.
Application Questions
To ensure that we have the right candidate for this role, we ask that you answer the following questions:
- Do you meet the minimum age requirement of 21+ to work in a California Card Room?
- Have you ever worked or been employed in the Casino Industry in any capacity? If so, what position and which establishment?
- Will you be able to pass a DOJ background check? Please note: A felony is an automatic disqualifier, other criminal history may impact eligibility. Please see the link below for more info.
- Are you available to work on weekends?
- When did you last interview with arenaflex?
- Are you looking for a Full Time or Part Time position?
- Are there any times during the week where you would be unavailable to work?
- Are you available to work overnight?
License/Certification
To work in this role, you will need to obtain and maintain required licensing through state and local agencies (company-paid). You will also need to pass a background check for state licensure (licensing expenses covered by us).
Work Location
This role is based in Oceanside, CA and requires you to work in person.
Apply Now!
If you are ready to take the first step in your career with arenaflex, click the link below to apply now! Apply Job! Apply for this job