Experienced Customer Service Representative – On-Call, Part Time Remote Role at arenaflex

Job Type:

Part-time

Location:

Remote (Work from Home)

Job Description:

Are you a customer service enthusiast with a passion for delivering top-notch support? Do you thrive in a fast-paced, dynamic environment where no two calls are ever the same? Look no further! arenaflex is seeking an experienced Customer Service Representative to join our Remedy On-Call team as a part-time, on-call representative. As a key member of our team, you will provide exceptional customer support to our clients and their customers, ensuring that every interaction is a positive and memorable experience.

About arenaflex:

arenaflex is a leading provider of 24/7 answering services to physician practices, helping them streamline their customer service and appointment scheduling. Our mission is to deliver exceptional customer experiences that exceed our clients' expectations. We're a remote-first company, which means you'll have the flexibility to work from the comfort of your own home, while still being part of a dynamic and supportive team.

Key Responsibilities:

As a Customer Service Representative at arenaflex, you will be responsible for:

• Answering incoming client calls, taking messages, and verifying all information in a timely and accurate manner
• Scheduling patient appointments as requested
• Dispatching calls to the appropriate medical practice following proper protocol
• Representing our clients professionally and providing courteous service during incoming calls
• Utilizing critical thinking and problem-solving skills to address client issues in the most efficient way possible

How You'll Perform Essential Functions:

* 80% of your work will be performed via real-time/live conversations with clients via telephone and chat

• All work will be performed via computer, using various software programs, including Google suite of products, Salesforce CRM, JIRA ticketing system, and Office Practicum EHR
• Telephone will be used in all client interactions

Requirements:

* Excellent communication skills, including written and speaking skills

• Ability to work independently and/or with a team
• Attention to detailed information on computer screen
• Ability to correctly spell medical terminology
• Ability to multitask and be flexible
• Active listening skills – strong proficiency
• Strong computer skills
• Ability to type 35-40 wpm
• The ability to work a flexible schedule, including weekends and holidays

Education and Certifications:

* High school or equivalent (preferred)

Additional Requirements:

* This is a work-from-home position, requiring: + High-speed internet connection + Computer Requirements: - CPU: Intel i3 or AMD Equivalent (Dual Core Minimum) - RAM: 8GB - Storage: 100+ GB - Internet Connection: 100+ Megabits Per Second - Operating System: Windows 8.1 or Greater - Video and Sound: HD Webcam and Headset with Microphone - Wired headset

Supervisory Responsibilities:

* None

Work Environment and Physical Demands:

* A quiet workspace is required, with a secure, quiet distraction-free environment without any conflicting responsibilities during your scheduled work shift

• Computer and telephone required to perform duties
• Lifting requirements of no more than five pounds
• This is a fully remote position

Core Values:

* We are Clinician First

• Pediatric Care is our Home
• We Deliver on our Commitments
• Our Success is Based on Results
• We Believe in the Power of Teams

Benefits:

* 401(k) with company match

• Paid Sick Time
• Company Wellness Program
• Employee Assistance Program
• Employee Recognition Program
• Voluntary Pet Insurance

Equal Employment Opportunity Statement:

arenaflex is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis, including, but not limited to: veteran status, uniform service member status, race, color, ancestry, pregnancy, childbirth and related medical conditions, national origin, non-job related handicap or disability, or the use of a guide or support animal, creed, religion, sex, sexual orientation, national origin, age (18 and over) – (40 or over), physical or mental disability, predisposing genetic characteristics, military status, marital status, protected action, concerted activity, or any other protected class under federal, state or local law.

Americans with Disabilities Act Statement:

arenaflex is committed to providing equal employment opportunities to otherwise qualified individuals with disabilities, which may include providing reasonable accommodation where appropriate. In general, it is your responsibility to notify your supervisor of the need for accommodation. Upon doing so, your supervisor may ask you for your input or the type of accommodation you believe may be necessary or the functional limitations caused by your disability. Also, when appropriate, we may need your permission to obtain additional information from your physician or other medical or rehabilitation professionals.

Salary:

$13.00 / hour If you're a customer service enthusiast with a passion for delivering exceptional support, we encourage you to apply for this exciting opportunity to join our arenaflex team! Apply for this job