Experienced Full Stack Sales Executive – Customer Support Solutions

At arenaflex, we're revolutionizing the way businesses operate by harnessing the power of AI-powered process automation. As a leader in this space, we're seeking an exceptional Sales Executive to join our dynamic team and champion our cutting-edge Customer Support solution to technology organizations worldwide. If you're passionate about creating value for customers and driving success, we invite you to embark on this exciting journey with us.

About arenaflex

arenaflex is a pioneer in AI-powered process automation, empowering organizations to unleash productivity gains, drive innovation, improve customer service, and accelerate business growth. Our Automation Success Platform is powered by specialized AI, generative AI, and offers process discovery, RPA, end-to-end process orchestration, document processing, and analytics, with a security and governance-first approach. Our vision is to fuel the future of work by unleashing human potential through AI-powered automation.

Our Opportunity

As a Sales Executive, you'll be at the forefront of innovation, championing our market-leading Agentic Process Automation platform to technology organizations eager to transform the customer experience they provide and enhance their renewal, upsell, and cross-sell opportunities. You'll need a proven track record selling complex enterprise-level Customer Support solutions, thrive in a fast-paced entrepreneurial environment, possess excellent communication skills, and have a high level of commitment to delivering on/exceeding your sales quota.

Key Responsibilities

* Take ownership of new business bookings: Drive new business growth by identifying and pursuing revenue-generating opportunities, managing sales pipelines, and executing account strategies tailored to secure large enterprise-level deals

• Conduct customer meetings and presentations: Lead on-site and remote customer meetings, delivering compelling presentations and product demonstrations to marketing-qualified leads, effectively showcasing the value proposition of our solution and aligning to prospects' strategic business challenges
• Generate leads through events: Attend tradeshows and industry events to generate leads and foster relationships with potential clients, expanding the reach of our solution in the market
• Provide technical expertise: Deliver standard and customized product demonstrations in collaboration with your Sales Engineering team, address technical inquiries, and interface with client technical teams to present our product architecture, tailor solutions discussions, and overcome technical objections as needed
• Execute Proof of Concept exercises: Collaborate with sales engineers to manage and execute Proof of Concepts, showcasing the capabilities of our solution through live demonstrations of process automation tailored to the prospect's needs
• Lead RFX responses: Take the lead in coordinating RFX responses, working closely with internal teams such as sales engineers, product, and services teams to deliver comprehensive and compelling proposals that meet client requirements
• Coordinate solution design: Collaborate with technical support, engineering, and service resources to ensure alignment between solution design and client business requirements, providing seamless integration and deployment of our solution

Essential Qualifications

* Bachelor's degree combined with strong work experience is required. Master's degree in computer science, Computer Engineering, or a related field (or foreign equivalent) is preferred

• Proven track record in hunting for new business and achieving/exceeding annual sales quota
• Demonstrate at least 8+ years of full sales cycle experience within the software industry, with a strong emphasis on generating new business opportunities
• Ideal experience would include selling Customer Support solutions like Zendesk, ServiceNow, Salesforce ServiceCloud, Jira, Support Logic, Oracle, etc.
• Ideal experience would include exposure to AI and/or Agentic Process Automation (APA) and/or related fields of automation technologies

Preferred Qualifications

* Ability to travel, ranging from 25% to 50% of your time, to engage with prospective clients, attend industry events, and represent our company in various capacities aimed at expanding our reach and securing new business opportunities

• Experience and knowledge of working with channel partners such as “Big 4” advisories and leading System Integrators
• Solid computer knowledge including proficiency with software applications including Salesforce

Competencies

* Knowledge of enterprise software architecture and technologies

• Knowledge of business process management
• Thorough knowledge of consultative selling including prospecting, qualifying, presenting, trial closing, objection handling, and closing
• High energy with the ability to excel in an entrepreneurial, fast-changing environment
• Demonstrable technical depth with the ability to effectively communicate with both technical and non-technical stakeholders

Career Growth Opportunities and Learning Benefits

At arenaflex, we're committed to helping you grow and develop your skills. As a Sales Executive, you'll have access to:

• Ongoing training and development programs to enhance your sales skills and knowledge of our solutions
• Opportunities to work with a global, passionate team pioneering technology that's redefining the way people work, everywhere
• A dynamic and fast-paced environment that encourages innovation and creativity
• A comprehensive compensation package, including a salary range of $280,000 - $300,000 a year in California, New York, and Washington, and $270,000 - $290,000 a year outside of those locations, plus on-target incentives, equity, and a full range of medical and other benefits.

Work Environment and Company Culture

arenaflex is a global company with a diverse and inclusive culture. We're committed to creating a work environment that's collaborative, innovative, and fun. As a Sales Executive, you'll have the opportunity to work with a talented team of professionals who are passionate about making a difference in the world.

Benefits and Perks

* Flexible work schedule / remote roles

• Unlimited Personal Time Off
• 12 holidays off per year
• 4 days volunteer time off per year
• 4 company “Achievement” days off per year
• Variety of health care and well-being benefits
• Paid family/parental leave
• We are a designated “Best Place to Work” for 2 years in a row!
• Newsweek’s Top 100 Most Loved Workplaces in America 2023 –

Equal Opportunity Employer

arenaflex is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis.

How to Apply

If you're passionate about creating value for customers and driving success, we invite you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience and qualifications for this role. We can't wait to hear from you! Apply for this job