Experienced Customer Service Representative – Remote Opportunity at arenaflex

Join arenaflex, a pioneering education institution, in revolutionizing afterschool education and college prep for middle and high school students. As a Customer Service Representative, you will be the face of arenaflex, providing exceptional support to students, parents, and staff while fostering a culture of excellence and innovation.

About arenaflex

arenaflex is a college prep institution that is redefining the way students prepare for standardized tests and college admissions. Our mission is to create an enabling environment for students to not just learn but develop their academic careers. We believe that students are more than just a test score, and that's why we help them with learning the basic skills and core foundations of each subject. Our culture is friendly, innovative, and ambitious, and we're looking for like-minded individuals to join our team.

Job Summary

We're seeking a highly motivated and organized Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional support to students, parents, and staff, while maintaining a high level of professionalism and discretion. You will be the focal point of information between staff, students, and parents, and will be responsible for developing relations with existing clients, reporting issues to Directors, and implementing office systems and procedures.

Key Responsibilities

* Acts as the focal point of information between staff, students, and parents

• Responsible for all incoming calls – new clients, existing clients, or taking messages
• Assists in developing relations with existing clients
• Reports all staff, client, vendor, and subcontractor issues to Directors
• Develops, implements, follows, and perfects office systems and procedures
• Reads and answers all work-related emails
• Answers all phone calls and directs callers to appropriate contact
• Maintains and manages company calendar/appointments/client schedules
• Schedules appointments for Directors
• Organizes and composes office correspondence, documents, and other reports
• Supports sales and production
• Comfortable posting company-related posts on social media platforms
• Sends communication ("thank you notes", referral gifts, etc.) accordingly
• Reviews upcoming Daily/Weekly schedule with Directors
• Participates in staff meetings, as needed
• Ensures the company's public image is consistent and in keeping with branding
• Marketing assistance

Essential Qualifications

* Excellent organizational and time management skills

• Self-starter who works well with minimal supervision
• Is coachable and has a positive attitude
• Works well under pressure
• Can multitask in a professional setting
• Is comfortable speaking with clients in a customer-centric manner
• Good written and spoken communication
• Must be very professional, extremely organized, and punctual
• Proficient in using IOS, Windows, MS Office Suite, and G-Suites
• Experience working in an educational institution is a plus
• Have excellent business etiquette and follow-up procedures
• Be detail-oriented and able to prioritize tasks to fit deadlines
• Tact and discretion for dealing with confidential information
• A calm and professional manner
• Able to work in a fast-paced environment methodically

Preferred Qualifications

* Bachelor's Degree or higher

• Experience working in a customer-facing role
• Experience working in an educational institution
• Proficiency in using social media platforms for marketing and communication

Equipment Requirements

* Must have a computer with at least Windows 10, or Catalina MacOS

• Must have a video camera
• Must have high-speed internet (Above 20mb/s)
• Must have a quiet home working space with a clean background

Benefits

* Paid time off

• Sick Days
• Vacation Days

Salary

* $17.00 to $20.00/hour depending on education, experience, and skill

Interview Materials Needed

* Cover Letter

• Resume
• 3 References

How to Apply

If you're a motivated and organized individual who is passionate about education and customer service, we encourage you to apply for this exciting opportunity. Please submit your application, including your cover letter, resume, and 3 references, to [arenaflex's website or email address]. We can't wait to hear from you!

About arenaflex

arenaflex is a college prep institution that prepares middle and high school students for standardized tests such as the ACT and SAT, as well as offering college counseling when they're ready to apply to universities. We are revolutionizing the college prep process making it enjoyable and usable! We want our students to be 110% prepared for the rigorous college admissions process.

Join arenaflex's Team

If you're passionate about education and customer service, and want to be part of a dynamic and innovative team, we encourage you to apply for this exciting opportunity. arenaflex offers a competitive salary, paid time off, sick days, and vacation days, as well as opportunities for career growth and professional development. Don't miss out on this chance to join a pioneering education institution that is making a difference in the lives of students and families. Apply now! Apply for this job