Experienced Customer Service Representative (FT) Remote - KY

At arenaflex, we're revolutionizing afterschool education in the college prep arena, and we're looking for a fun and energetic self-starter to join our team as a Customer Service Representative. If you're passionate about education, students, and creating an enabling environment for academic success, we want to hear from you.

About arenaflex

arenaflex is a college prep institution that prepares middle and high school students for standardized tests such as the ACT and SAT, as well as offering college counseling when they're ready to apply to universities. We're committed to making the college prep process enjoyable and usable, and we believe that students are more than just a test score. Our mission is to help students develop the basic skills and core foundations of each subject, and we're looking for like-minded individuals to join our team.

Job Description

As a Customer Service Representative at arenaflex, you'll be the focal point of information between staff, students, and parents. You'll be responsible for:

• Acting as the primary point of contact for all incoming calls, including new clients, existing clients, and taking messages
• Assisting in developing relations with existing clients and promoting arenaflex's services
• Reporting all staff, client, vendor, and subcontractor issues to Directors
• Developing, implementing, following, and perfecting office systems and procedures
• Reading and answering all work-related emails
• Answering all phone calls and directing callers to the appropriate contact
• Maintaining and managing company calendars, appointments, and client schedules
• Scheduling appointments for Directors
• Organizing and composing office correspondence, documents, and other reports
• Supporting sales and production efforts
• Posting company-related content on social media platforms
• Sending communication, such as thank you notes and referral gifts, as needed
• Reviewing upcoming Daily/Weekly schedules with Directors
• Participating in staff meetings, as needed
• Ensuring the company's public image is consistent and in keeping with branding
• Providing marketing assistance to promote arenaflex's services

Essential Qualifications

* Excellent organizational and time management skills

• Self-starter who works well with minimal supervision
• Coachable and positive attitude
• Ability to work under pressure and multitask in a professional setting
• Comfortable speaking with clients in a customer-centric manner
• Good written and spoken communication skills
• Professional, organized, and punctual
• Proficient in using IOS, Windows, MS Office Suite, and G-Suites
• Experience working in an educational institution is a plus
• Excellent business etiquette and follow-up procedures
• Detail-oriented and able to prioritize tasks to fit deadlines
• Tact and discretion for dealing with confidential information
• Calm and professional manner

Preferred Qualifications

* Bachelor's Degree or higher

• Experience working in a fast-paced environment
• Familiarity with college prep services and standardized tests
• Ability to work in a remote setting with minimal supervision

Equipment Requirements

* Computer with at least Windows 10 or Catalina MacOS

• Video camera
• High-speed internet (above 20mb/s)
• Quiet home working space with a clean background

Benefits

* Paid time off

• Sick days
• Vacation days
• Competitive hourly rate ($17.00 to $20.00/hour depending on education, experience, and skill)

How to Apply

If you're passionate about education and customer service, we want to hear from you. Please submit your:

• Cover letter
• Resume
• 3 professional references

We can't wait to hear from you and learn more about your qualifications and experience. Apply now to join our team at arenaflex and help us revolutionize afterschool education in the college prep arena. Apply Job! Apply for this job