Experienced Customer Service Support Representative – Remote Opportunity at arenaflex

At arenaflex, we're committed to delivering exceptional service to our clients, and we're seeking a talented Customer Service Support Representative to join our team. As a key member of our Client Services Team, you'll play a vital role in providing quality service to both internal and external customers, acting as an advocate for our clients in supporting their needs.

About arenaflex

arenaflex is a leading organization in the industry, dedicated to providing innovative solutions and exceptional service to our clients. Our team is passionate about making a difference, and we're committed to fostering a culture of collaboration, innovation, and growth. As a remote employee, you'll have the flexibility to work from home while being part of a dynamic and supportive team.

Key Responsibilities

As a Customer Service Support Representative at arenaflex, you'll be responsible for:

• Building strong relationships with other team members and departments, providing excellent internal customer service to optimize service to all external clients
• Providing professional and courteous customer service to external customers via phone and email
• Answering customer inquiries, researching issues, and providing effective resolutions to client issues and concerns in a timely manner (supply orders, billing questions, account set up, testing questions, specimen inquiries, etc.)
• Documenting issues, action steps, and outcome of customer inquiries
• Documenting and processing change requests promptly and efficiently
• Following all SOP's and team procedures to ensure accuracy and regulation compliance
• Assisting with large projects and meeting deadlines
• Making outbound calls to existing customers providing them with information about new products and services

Requirements

To be successful in this role, you'll need:

• A High School Diploma required, Bachelor's degree preferred
• 2+ years of previous customer service experience, laboratory or healthcare preferred
• Excellent communication and interpersonal skills, including written, verbal, and listening skills
• Confidence in multitasking and quickly adapting to changing priorities
• Proven ability and desire to provide exceptional customer service
• Ability to present a professional image via phone; superb phone etiquette skills
• Excellent problem resolution skills
• Strong attention to detail and accuracy
• Ability to work independently and as part of a team in a fast-paced environment
• Proficient computer skills, including CRM systems, Microsoft Office Suite, and other office software

Work Schedule

Our standard work schedule is Monday – Friday, 9:30am – 6pm CST. During the 4-6 week training period, the approximate schedule will be 8am – 4:30pm CST.

Pay Range and Benefits

The pay range for this position is $20 – $23/hr. arenaflex offers comprehensive benefits to eligible employees, including:

• Medical, Dental, Vision, Life, STD/LTD, 401(k), Paid Time Off (PTO) or Flexible Time Off (FTO), Tuition Reimbursement, and Employee Stock Purchase Plan
• Casual, PRN & Part Time employees regularly scheduled to work less than 20 hours are eligible to participate in the 401(k) Plan only

Equal Opportunity Employer

arenaflex is proud to be an Equal Opportunity Employer, committed to diversity and inclusion in the workforce. We do not tolerate harassment or discrimination of any kind and make employment decisions based on the needs of our business and the qualifications of the individual.

How to Apply

If you're a motivated and customer-focused individual looking for a remote opportunity, we encourage you to apply. Please visit our website to submit your application.

Accessibility and Accommodations

If you're an individual with a disability who needs assistance using our online tools to search and apply for jobs, or needs an accommodation, please visit our accessibility site or contact us at arenaflex Accessibility.

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