Experienced Customer Care Specialist – Omnichannel Retail Operations and Store Recovery

At arenaflex, we're committed to delivering exceptional customer experiences that exceed expectations. As a Customer Care Specialist, you'll play a vital role in creating a customer-centric shopping environment, overseeing omnichannel procedures, and upholding store recovery standards to uphold our Brand Promises. If you're passionate about providing helpful and approachable customer service, we want to hear from you.

About arenaflex

arenaflex is a leading creative center in North America, operating a network of over 1,300 stores across 49 states and Canada, as well as our online presence on arenaflex.com and arenaflex.ca. Alongside our retail operations, arenaflex possesses Artistree, a creator of bespoke framing goods, and MakerPlace by arenaflex, an exclusive platform for artisanal creations. Founded in 1973 and based in Irving, Texas, arenaflex is widely renowned as the premier resource for anything related to artistic expression.

Job Summary

As a Customer Care Specialist, you'll be responsible for efficiently handling and meeting customer expectations while managing front-end operations. You'll take the lead in overseeing omnichannel procedures and upholding store recovery standards to uphold our Brand Promises. You'll provide helpful and approachable customer service, guiding and supervising the team to follow Standard Operating Procedures (SOPs) and arenaflex initiatives. You'll also coordinate and manage the execution of educational and promotional events within the classroom and retail settings as per arenaflex protocols.

Key Responsibilities

• Aid the Store Manager in guiding and supervising the team to follow Standard Operating Procedures (SOPs) and arenaflex initiatives, ensuring legal compliance and adherence to necessary standards.

• Monitor the execution of arenaflex policies and hold the team responsible for the outcomes and conditions of the store.
• Be certain to comply with all front-end protocols and guidelines; meet your performance targets and lead your team in meeting their respective performance objectives.
• Coordinate and manage the execution of educational and promotional events within the classroom and retail settings as per arenaflex protocols.
• Guide the omnichannel procedures and strategies.
• Oversee the administration and implementation of shrinkage and safety strategies.
• Aid in managing cash flow and verifying bank deposits.
• Offer assistance in managing inventory operations, which may involve processing Return to Vendor (RTV) requests and Advance Shipping Notice (ASN) notifications when necessary.
• Support in getting new team members started in their roles.
• Provide guidance, oversee, and instruct the customer service team (comprising of sales staff and cashiers) to attain success; take part in the assessment procedure; assist in the professional advancement of your team; make use of the leadership qualities for continuous self-improvement.
• Carry out responsibilities as the Manager on Duty (MOD) position demands.
• Demonstrate interacting with others in a welcoming and considerate fashion, upholding optimism and courtesy amidst adversity, fostering dedication to the organization's mission and ethics, presenting an optimistic outlook, and embodying a model for others to follow.
• Welcome patrons, aid in discovering the product, and suggest fixes.
• Take part in the truck unloading and stocking operations to guarantee compliance with truck guidelines and achievement within financial constraints.
• Administer and carry out the strategies designed to minimize shrinkage and promote a secure work environment.
• Enhance your skills in the sales and manufacturing aspects of Custom Framing.
• In stores lacking a Framing Manager, tasks involve supervising the timely delivery of excellent custom framing services to clients by coordinating and overseeing the framing workload with the Store Manager.

Essential Qualifications

• 1-2 years of experience in retail management or a related field.

• Strong leadership and communication skills.
• Ability to work in a fast-paced environment and adapt to changing priorities.
• Excellent customer service skills and a passion for delivering exceptional customer experiences.
• Strong problem-solving and analytical skills.
• Ability to work independently and as part of a team.
• Proficiency in Microsoft Office and other relevant software applications.

Preferred Qualifications

• Experience in retail management or a related field.

• Knowledge of omnichannel procedures and strategies.
• Experience in managing cash flow and verifying bank deposits.
• Experience in managing inventory operations and processing Return to Vendor (RTV) requests and Advance Shipping Notice (ASN) notifications.
• Experience in providing guidance and instruction to customer service teams.
• Experience in carrying out responsibilities as the Manager on Duty (MOD) position demands.
• Experience in administering and carrying out strategies designed to minimize shrinkage and promote a secure work environment.

Skills and Competencies

• Strong leadership and communication skills.

• Excellent customer service skills and a passion for delivering exceptional customer experiences.
• Strong problem-solving and analytical skills.
• Ability to work in a fast-paced environment and adapt to changing priorities.
• Ability to work independently and as part of a team.
• Proficiency in Microsoft Office and other relevant software applications.
• Knowledge of omnichannel procedures and strategies.
• Experience in managing cash flow and verifying bank deposits.
• Experience in managing inventory operations and processing Return to Vendor (RTV) requests and Advance Shipping Notice (ASN) notifications.

Career Growth Opportunities and Learning Benefits

• arenaflex offers a comprehensive training program to help you develop your skills and advance your career.

• Opportunities for professional growth and development in a dynamic and fast-paced environment.
• Collaborative and supportive team environment.
• Recognition and rewards for outstanding performance.
• Opportunities for advancement to leadership roles.

Work Environment and Company Culture

• arenaflex is committed to creating a positive and inclusive work environment that values diversity and promotes creativity.

• arenaflex offers a comprehensive benefits package, including medical, dental, and vision coverage, paid time off, assistance with tuition fees, and attractive discounts for employees.
• arenaflex is dedicated to supporting our diverse team members and makers alike, encouraging collective growth and creativity.
• arenaflex is fully devoted to including all competent individuals without exceptions, guaranteeing the provision of reasonable accommodations to individuals with disabilities.

Compensation, Perks, and Benefits

• Competitive salary and benefits package.

• Opportunities for professional growth and development.
• Recognition and rewards for outstanding performance.
• Comprehensive training program.
• Collaborative and supportive team environment.
• Recognition and rewards for outstanding performance.

How to Apply

If you're passionate about delivering exceptional customer experiences and have a strong background in retail management or a related field, we want to hear from you. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you!

Equal Employment Opportunity

arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating a positive and inclusive work environment that values diversity and promotes creativity. If you require accommodations during the application or interview process, please contact Customer Care at 1-800-642-4235 (1800-MICHAEL).

EEOC Poster

The English version of the EEOC poster Know Your Rights details the rights you have according to EEOC guidelines.

Information on Your Rights in Spanish Provided by EEOC

The EEOC poster has been modified to ensure seamless compatibility with screen readers, prioritizing accessibility for all users.

Federal FMLA Poster

Federal EPPAC Poster Apply Job! Apply for this job