Experienced Order Management Specialist / Customer Service Representative – Join arenaflex's Dynamic Team

Are you a customer service rockstar looking for a new challenge? Do you want to join a stable and growing local company where there is potential for career growth? Look no further! arenaflex, a leading distributor of Fasteners and Assembly Components, is seeking an experienced Order Management Specialist / Customer Service Representative to join our dynamic team.

About arenaflex

arenaflex is a full-service distributor with a rich history dating back to 1952. We excel at providing great products, superior customer service, customized Vendor Managed Inventory (VMI) programs, product testing, and engineering solutions for our valued customers. Our company culture plays a large part in our success, with a focus on teamwork, innovation, and customer satisfaction. With eleven locations in North America, arenaflex continues to provide these services to numerous companies throughout the region.

A Day in the Life of an Order Management Specialist

As an Order Management Specialist at arenaflex, you will play a critical role in supporting both our Account Managers and customers. Your tasks will include:

• Coordinating orders and ensuring timely delivery
• Processing and submitting customer quotes
• Investigating and resolving customer concerns
• Answering phone calls and responding to emails
• Providing exceptional customer service and support

You will be the face of arenaflex, and your professionalism, kindness, and patience will make all the difference in building strong relationships with our customers. Whether answering simple questions or solving complex problems, you will always put yourself in the customer's shoes and listen carefully to their needs.

Qualifications for an Order Management Specialist

* 2 years of customer service experience

• Experience in the fastener, distribution, or manufacturing industries is helpful
• Exceptional customer service and phone skills
• Excellent communication skills, both written and verbal
• Comfortable talking on the phone
• Ability to build relationships with people
• Team-oriented and creative problem-solving skills

Don't worry if you don't have experience in the fastener industry – we will train the right person in the technical aspects of our business. We are looking for someone who is passionate about delivering exceptional customer service and has a strong work ethic.

Work Schedule

This position requires working Monday – Friday, with the flexibility to work from home and from the office. We understand the importance of work-life balance and offer a range of benefits to support your well-being.

Benefits and Perks

* Competitive starting wage

• 10 paid holidays, including Black Friday, Christmas Eve, and New Year's Eve
• Generous paid time off (PTO)
• 401(k) option
• Flexible spending accounts (FSAs)
• Life insurance
• Flexible work from home opportunities
• Down-to-earth casual environment
• Positive team-oriented culture
• Access to medical, dental, vision, and other insurance options

Career Growth Opportunities

arenaflex is committed to helping our employees grow and develop their careers. We offer a range of training and development opportunities, including:

• On-the-job training
• Mentorship programs
• Professional development workshops
• Career advancement opportunities

Join Our Team

If you are a customer service rockstar looking for a new challenge, we want to hear from you! Apply now to join our dynamic team and take the first step towards a rewarding career with arenaflex.

How to Apply

We understand your time is valuable, and that's why we have a quick and easy application process. Simply fill out our initial mobile-friendly application, and we will be in touch to discuss your qualifications further. Apply Job! Apply for this job