Principal Applied Scientist, Customer Engagement Service - Science at arenaflex

Unlock the Future of Customer Service with arenaflex

Join arenaflex, a leader in the tech industry, as we revolutionize the way customers interact with our services. We're seeking a talented Principal Applied Scientist to lead our text-based AI initiatives, driving innovation and excellence in customer service automation. As a key member of our team, you'll have the opportunity to shape the future of customer experience and develop cutting-edge solutions that exceed expectations.

About arenaflex

arenaflex is a dynamic and inclusive company that empowers its employees to deliver exceptional results for our customers. With a strong focus on innovation and customer satisfaction, we're committed to creating a workplace culture that values diversity, equity, and inclusion. Our team is passionate about using technology to make a positive impact, and we're excited to have you join us on this journey.

Job Summary

As a Principal Applied Scientist, you'll lead the development of our large language model foundations and agentic AI solutions for customer service automation. You'll work closely with our AGI and Bedrock teams to leverage and optimize LLM infrastructure, driving innovation and excellence in customer service automation. Your expertise will shape the future of customer experience, and you'll have the opportunity to collaborate with cross-functional teams to deliver exceptional results.

Key Responsibilities

• Lead the development of CS large language model foundations: Focus on model performance, latency optimization, and scalability to deliver exceptional customer experiences.

• Design and implement agentic AI architectures: Seamlessly integrate automated chatbots with Associate tooling to create a seamless customer experience.
• Drive optimization strategies: Implement model quantization, parallelization, and caching to balance performance and latency.
• Architect multi-lingual, multi-channel solutions: Span chat, email, and other text-based interfaces to deliver a consistent customer experience.
• Partner with AGI and Bedrock teams: Effectively leverage and optimize LLM infrastructure to drive innovation and excellence.
• Guide technical strategy: Transform both customer experience and Associate operations through generative AI.

About the Team

Our Customer Engagement Service team supports core customer segments, including Stores, Digital, Devices, Video, Music, Amazon Business, and delivery operations. As a technical leader for conversational AI, you'll shape innovations in customer service automation with visibility at the S-Team level.

Basic Qualifications

• Master's degree in Computer Science, Machine Learning, or related field: Proven expertise in natural language processing and machine learning.

• 10+ years of experience in natural language processing and machine learning: Strong background in model performance optimization and distributed systems.
• Proven expertise in LLM optimization and inference techniques: Experience building production-scale chatbot or conversational AI systems.
• Excellent communication and collaboration skills: Track record of leading complex technical initiatives.

Preferred Qualifications

• Ph.D. in related field: Experience with model quantization, parallelization, and caching techniques.

• Background in agentic AI or autonomous systems: Expertise in multi-lingual NLP systems.
• Experience with enterprise-scale LLM deployments: Proven ability to lead complex technical initiatives.

Skills and Competencies

• Strong technical expertise: Proven ability to design and implement agentic AI architectures.

• Excellent communication and collaboration skills: Ability to work effectively with cross-functional teams.
• Leadership skills: Proven ability to lead complex technical initiatives and drive innovation.
• Problem-solving skills: Ability to analyze complex problems and develop effective solutions.

Career Growth Opportunities and Learning Benefits

At arenaflex, we're committed to helping our employees grow and develop their skills. As a Principal Applied Scientist, you'll have access to:

• Mentorship and coaching: Work closely with experienced leaders to develop your skills and expertise.
• Training and development programs: Participate in industry-leading training programs to stay up-to-date with the latest technologies and trends.
• Cross-functional collaboration: Work with diverse teams to develop your skills and expertise.
• Opportunities for advancement: Fast-track your career with opportunities for promotion and growth.

Work Environment and Company Culture

arenaflex is a dynamic and inclusive company that values diversity, equity, and inclusion. Our team is passionate about using technology to make a positive impact, and we're committed to creating a workplace culture that:

• Empowers innovation: Encourages creativity and experimentation.
• Fosters collaboration: Promotes cross-functional teamwork and communication.
• Values diversity: Celebrates diverse perspectives and experiences.
• Supports work-life balance: Offers flexible work arrangements and benefits.

Compensation, Perks, and Benefits

arenaflex offers a competitive compensation package, including:

• Base pay: Ranges from $179,000/year in our lowest geographic market up to $309,400/year in our highest geographic market.
• Equity: Dependent on the position offered, equity may be provided as part of a total compensation package.
• Sign-on payments: May be provided as part of a total compensation package.
• Medical, financial, and other benefits: A full range of benefits, including medical, financial, and other perks.

How to Apply

If you're a talented Principal Applied Scientist looking to join a dynamic and inclusive company, apply now to arenaflex. We can't wait to hear from you! Apply Job! Apply for this job