Experienced Remote Inbound Customer Service Representative – Medical Claims and Customer Support
At arenaflex, we're revolutionizing the insurance economy with our cutting-edge cloud platform, empowering over 35,000 businesses to deliver seamless experiences for insurers, repairers, automakers, part suppliers, and more. Our innovative AI solutions simplify and enhance the claims and repair journey, making life just work for everyone involved. We're passionate about creating a world where life just works, and we're looking for talented individuals to join our team as Remote Inbound Customer Service Representatives.
About arenaflex
arenaflex is a leading cloud platform that's changing the face of the insurance economy. Our mission is to empower the people and industry relied upon to keep lives moving forward when it matters most. With a strong focus on purposeful innovation and the strength of our connections, we're shaping a world where life just works. Our team is defined by our values of Integrity, Customer-Focus, Innovation, Inclusion & Diversity, Tenacity, and Connection. We're committed to providing opportunities for our people to make real-life impacts, advance in their careers, and contribute to our success.
The Role
As a Remote Inbound Customer Service Representative at arenaflex, you'll be the face of our company, answering inbound calls from medical providers, patients, and billing services to assist in explaining services and claims information. This is a full-time opportunity with flexible hours between 7:00 am – 7:00 pm Central Time Zone, Monday through Friday. You'll have the opportunity to earn up to $200 extra per month and up to 4 hours of extra Paid Time Off, in addition to a starting wage of $18.00 per hour.
Key Responsibilities:
* Respond to incoming claim calls and log data into our proprietary medical bill review system
- Provide explanation of benefits, services, and claims/reimbursement procedures
- Interface with providers, patients, billing services, and insurance adjusters in a professional manner
- Hit your monthly incentive goal and earn up to $200 extra per month and up to 4 hours of extra Paid Time Off
- Clear career path with promotional opportunities with pay increases available within 1 year dependent upon performance
- Company culture that rewards employees for putting in the extra effort, with extra prizes and gifts given away throughout the year
- Annual company bonus of up to 7% based on performance
Requirements:
* Must be able to train and work in a remote environment
- No prior medical insurance experience is required, as we will train individuals that are willing to continue to learn and be developed
- High school diploma or equivalent
- 1-2 years prior customer service experience required
- Excellent verbal and written communication skills
- Attention to detail
- Ability to multi-task with customer interactions and various applications
- Possess a positive attitude and desire to provide outstanding customer service
- Ability to learn basic medical terminology
- Weekday schedule flexibility
- Career oriented
- Strong technical aptitude
- Ability to work independently
- Quiet and professional work environment free of distractions
- High-speed internet connection (DSL or cable modem – non-cellular – with minimum speed of 25 mbps download and 15 mbps upload)
Benefits and Perks:
* Competitive compensation and benefits to support you and your families, including: + 401K Match + Paid time off + Annual Incentive Plan Performance Bonus + Comprehensive health insurance + Adoption Assistance + Tuition Reimbursement + Wellness Programs + Stock Purchase Plan options + Employee Resource Groups
- Clear career path with promotional opportunities with pay increases available within 1 year dependent upon performance
- Company culture that rewards employees for putting in the extra effort, with extra prizes and gifts given away throughout the year
- Annual company bonus of up to 7% based on performance
Work Environment and Culture:
* arenaflex is committed to providing a work environment that's inclusive, diverse, and respectful. We celebrate our employees for who they are and all they bring to the table.
- Our team is passionate about creating a world where life just works, and we're looking for talented individuals to join us on this journey.
- We're committed to providing opportunities for our people to make real-life impacts, advance in their careers, and contribute to our success.
How to Apply:
If you're a motivated and customer-focused individual who's passionate about making a difference, we want to hear from you! Apply now to join our team as a Remote Inbound Customer Service Representative and be a part of shaping a world where life just works. Apply Job!
Equal Employment Opportunity:
arenaflex is an equal employment opportunity employer. We welcome applications from diverse candidates and are committed to creating a workplace that's inclusive and respectful. If you require reasonable accommodation to complete a job application, pre-employment testing, or a job interview or to otherwise participate in the hiring process, please contact (800) 621-8070. Apply for this job