Experienced Customer Experience Associate – Remote Opportunity to Revolutionize Healthy Aging

At arenaflex, we're on a mission to empower every aging adult to live their best life through personalized, evidence-based exercise programs. Our innovative Medicare plans rely on us to deliver engaging, clinically sound exercise programs that members love to use and that achieve significant health outcomes. With backing from leading investors, including Rethink Impact, Andreessen Horowitz, and Khosla Ventures, we're poised to make a lasting impact in the healthy aging space. We're seeking a motivated and empathetic Customer Experience Associate to join our Member Experience Team. As a key member of our team, you'll play a critical role in conducting high-volume outreach to new and existing members, leading to increased enrollment and program completion rates. If you're passionate about healthy aging and have a knack for building strong relationships, we'd love to hear from you.

About the Role:

As a Customer Experience Associate at arenaflex, you'll be responsible for:

• Conducting daily outreach via phone, text, and email to new and existing members
• Successfully completing over 100 outbound calls per day
• Enrolling 25% or more of all connected leads
• Achieving a 25% or more program completion rate within 1 week of an engagement outreach
• Maintaining a customer satisfaction score of 92% or higher

Key Qualifications:

* 1-3 years of experience in inside sales, call center customer service, or health coaching

• Excellent communication skills, with the ability to empathize and actively listen to our members
• Experience working with CRM and customer service tools (we use Insightly CRM and HubSpot)
• Strong organizational and attention-to-detail skills, with the ability to prioritize and handle high volumes of work
• Critical thinking skills, with the ability to quickly absorb new information and apply previous experiences in new contexts

Nice to Have:

* Experience working directly with older adults in a role such as a senior living community, fitness instructor, patient advocate/coordinator, or a member-facing role within a digital health startup

• We welcome applicants from historically underrepresented communities who may not meet all of the above criteria. We're committed to building a diverse and inclusive team that reflects the communities we serve.

About arenaflex:

At arenaflex, we're passionate about creating an inclusive environment that enables everyone to do their best work. We deliberately hire people from all walks of life, including but not limited to, race, gender identity, sexual orientation, and disability status. If you're motivated by our mission and eager to contribute to our team and culture, we'd love to hear from you.

Compensation:

We're committed to an inclusive, consistent, and equitable approach to compensation. This role is expected to earn between $20.00-$22.00/hour, plus an annual bonus. The exact salary will depend on your relevant and transferable experience.

What We Offer:

* A dynamic and inclusive work environment that values diversity and creativity

• Opportunities for professional growth and development in a rapidly evolving industry
• A competitive compensation package, including a bonus structure
• A comprehensive benefits package, including health, dental, and vision insurance
• A generous paid time off policy, including vacation, sick leave, and holidays
• A 401(k) retirement plan with company match

How to Apply:

If you're passionate about healthy aging and have a knack for building strong relationships, we'd love to hear from you. Please submit your application, including your resume and a cover letter, through our website. We can't wait to hear your story and learn more about how you can contribute to our mission. Apply Now!

Join our Team:

At arenaflex, we're building a team of passionate and dedicated professionals who share our vision for a healthier, more inclusive aging experience. If you're motivated by our mission and eager to contribute to our team and culture, we'd love to hear from you. Apply now and join our journey to revolutionize healthy aging! Apply for this job