Experienced Senior Customer Solutions Analyst – Strategic Partnership Development and OnCampus Program Execution

At arenaflex, we are committed to delivering exceptional customer experiences and driving business growth through innovative solutions. As a key member of our Commercial Sales team, the Senior Customer Solutions Analyst will play a vital role in executing our OnCampus strategy, building strategic partnerships with customers, and driving business success through tailored solutions.

About arenaflex

arenaflex is a leading provider of innovative solutions and services, dedicated to empowering businesses and individuals to succeed in a rapidly changing world. With a strong commitment to customer satisfaction and a passion for innovation, we strive to create a workplace culture that values collaboration, creativity, and continuous learning.

Job Summary

The Senior Customer Solutions Analyst will be responsible for developing and executing strategic partnerships with customers, focusing on understanding their unique needs and aligning them with industry trends. This role will require a deep understanding of sales financial targets, performance metrics, and the ability to develop complex solutions that meet the needs of corporate-level customers. The successful candidate will have a strong background in commercial print and sales, with a proven track record of prospecting new customers and developing existing business relationships.

Key Responsibilities

- Implement OnCampus strategy to ensure company and individual performance objectives are met through targeted prospecting of accounts by partnering with field sales team - Build strategic relationships with customers using a consultative sales approach - Own, communicate, and get buy-in on the narrative (story-telling) that ties FedEx OnCampus program to Customer's business success - Schedule and conduct regular meetings with prospective and existing commercial customers within assigned portfolios - Update and maintain progress on assigned accounts to reflect buying signals, solution overview, opportunity size, and timeline - Manage project plan, communication, issue resolution of the program inclusive of strategic discussion, solution design, implementation, and roll out to operations - Act as main point of contact for key customer business owners - Coordinate with cross-functional teams to move the program from inception to go-live, including strategizing with Pricing, Contracting, PR/Marketing, Operations, customer contacts, and business partners - Fully understand and execute the OnCampus program following established process, guardrails, documentation requirements, and reporting - Secure and maintain a strong working knowledge of Sales and Operations models and processes to ensure alignment in solution design, implementation, and post-implementation relationship management - Responsible for updating various stakeholders on the working team all the way up to the Executive Leadership team on progress - Responsible for communicating project status, escalating, and resolving challenges through the leadership team - Assist in the center opening process and customer activation - Ensure Center Managers are set to succeed in delivering on customer-specific requirements and meet and document defined customer KPIs - Participate in program development, planning, and launch of Sales Support initiatives

Essential Qualifications and Requirements

- Bachelor's degree or equivalent experience - 10+ years of commercial print and sales experience, with a focus on prospecting new customers and developing existing business relationships - Demonstrated ability to develop strategic objectives and tactics to execute against broader organizational strategies - Advanced level of experience in developing complex solutions, creating solution proposals, and selling the value propositions appropriate to corporate-level customers and others in the organization - Demonstrated understanding of sales financial targets/performance metrics - Strong conceptual selling, presentation, closing, and organizational skills - Demonstrated ability to understand and align with business needs of key decision makers and business owners - Experience working with sales process and tools, MS Project, Visio, MS Office applications strongly preferred - Project management experience preferred

Preferred Qualifications

- Seeking a solutions-focused professional with strong business acumen, visual storytelling experience, and a background in marketing, communications, or strategic consulting - Experience consulting with Fortune 500 clients and collaborating effectively with internal teams to achieve the client's business objectives - Strong skill set in at least one of the following areas: presentation development within brand guidelines, graphic design, journalism, copywriting, and messaging, digital/desktop publishing

Work Environment and Company Culture

arenaflex is committed to creating a workplace culture that values collaboration, creativity, and continuous learning. As a Senior Customer Solutions Analyst, you will have the opportunity to work with a talented team of professionals who are passionate about delivering exceptional customer experiences and driving business growth. Our company culture is built on the principles of respect, integrity, and innovation, and we strive to create a work environment that is inclusive, diverse, and supportive.

Compensation and Benefits

arenaflex offers a competitive compensation package, including a salary range of $6,168.90/month - $10,898.39/month, as well as a range of benefits, including health, vision, and dental insurance, retirement, and tuition reimbursement. We also offer opportunities for career growth and development, as well as a comprehensive training program to support your success.

How to Apply

If you are a motivated and results-driven professional with a passion for delivering exceptional customer experiences and driving business growth, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your qualifications and experience. We look forward to hearing from you!

Equal Employment Opportunity

arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace culture that values diversity, equity, and inclusion, and we strive to create a work environment that is inclusive and supportive of all employees.

Reasonable Accommodations

arenaflex is committed to providing reasonable accommodations to qualified individuals with disabilities throughout the application and hiring process. If you require reasonable accommodations, please contact us at [email protected].

E-Verify Program Participant

arenaflex participates in the Department of Homeland Security U.S. Citizenship and Immigration Services' E-Verify program (for U.S. applicants and employees only). Please click below to learn more about the E-Verify program: - E-Verify Notice (bilingual) - Right to Work Notice (English) / (Spanish) Apply Job! Apply for this job