Experienced Data Entry Clerk and IT Help Desk Professional – Remote Opportunity with arenaflex
Are you a highly organized and detail-oriented individual with a passion for delivering exceptional customer service? Do you have experience in account creation, IT help desk, and healthcare? If so, we invite you to join arenaflex as a REMOTE Data Entry Clerk and IT Help Desk professional. In this exciting role, you will have the opportunity to work with a leading healthcare client in Orange County, CA, and contribute to the success of their operations.
About arenaflex
arenaflex is a dynamic and innovative company that is revolutionizing the way businesses operate. With a strong focus on customer satisfaction and employee well-being, we strive to create a positive and inclusive work environment that fosters growth and development. Our team is comprised of talented professionals who are passionate about delivering exceptional results and making a meaningful impact.
Job Summary
As a REMOTE Data Entry Clerk and IT Help Desk professional, you will be responsible for providing top-notch support to our healthcare client's customers. Your primary duties will include account creation, claims online portal registration, and processing claims online portal tickets using ServiceNow and CyberArk. You will also be responsible for helping to backlog and process new tickets that come through, ensuring timely and efficient resolution of customer issues.
Responsibilities
* Account creation and claims online portal registration using ServiceNow and CyberArk
- Processing claims online portal tickets, with a minimum of 10 tickets per day
- Helping to backlog and process new tickets that come through
- Providing exceptional customer service and support to our healthcare client's customers
- Collaborating with the team to ensure timely and efficient resolution of customer issues
- Maintaining accurate and up-to-date records and reports
- Participating in ongoing training and professional development to stay up-to-date with industry trends and best practices
Requirements
* 2+ years of experience in account creation, customer service, and IT help desk
- Healthcare experience is highly desirable
- Ability to learn quickly and adapt to new systems and processes
- Detail-oriented and organized, with excellent communication and interpersonal skills
- High school diploma or equivalent required
- Ability to work independently and as part of a team
- Strong problem-solving and analytical skills
Nice to Have Skills and Experience
* Experience with ServiceNow and CyberArk
- Previous experience in a help desk or customer service role
- Knowledge of healthcare industry and regulations
- Certification in customer service or IT help desk
Benefits and Compensation
* Competitive hourly rate of $15-$23
- Opportunity to work from home and enjoy a flexible schedule
- Comprehensive benefit package, including medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching
- Paid sick leave and/or other paid time off as provided by applicable law
- Ongoing training and professional development opportunities
- Collaborative and dynamic work environment with a talented team of professionals
What We Offer
* A dynamic and innovative work environment that fosters growth and development
- Opportunities for professional development and career advancement
- Collaborative and supportive team environment
- Flexible schedule and work-from-home options
- Comprehensive benefit package and competitive compensation
- Ongoing training and professional development opportunities
How to Apply
If you are a motivated and detail-oriented individual with a passion for delivering exceptional customer service, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience and qualifications. We look forward to hearing from you! [Apply Now](https://store.sketchy.com/blogs/news/data-entry-clerk-help-desk-work-at-home3?utm_campaign=google_jobs_apply&utm_source=google_jobs_apply&utm_medium=organic) Apply for this job