Experienced Lead Engagement & Customer Service Specialist – Remote Part-Time Opportunity at arenaflex

Are you a customer service expert with a passion for lead generation and sales? Do you thrive in a fast-paced, dynamic environment where no two days are the same? If so, we invite you to join arenaflex as a Lead Engagement & Customer Service Specialist in a part-time, remote role. As a key member of our team, you will play a vital role in guiding leads through our communication funnel, providing exceptional customer service, and driving business growth.

About arenaflex

arenaflex is a forward-thinking organization that is revolutionizing the way we approach customer engagement and service. Our mission is to deliver exceptional experiences that exceed our customers' expectations, while fostering a culture of innovation, collaboration, and growth. With a strong focus on technology and AI, we are constantly pushing the boundaries of what is possible in the customer service space.

Key Responsibilities

As a Lead Engagement & Customer Service Specialist at arenaflex, you will be responsible for:

• Responding promptly and professionally to all incoming leads via WhatsApp, primarily from Instagram ad campaigns, to ensure timely and effective communication.
• Utilizing AI tools, such as ChatGPT, for real-time translations, crafting responses, and drafting rebuttals when engaging with non-English-speaking leads, to provide seamless support to our diverse customer base.
• Guiding leads through the communication funnel with the goal of converting them into a $50 consultation booking, leveraging your expertise in customer service and sales to drive business growth.
• Entering and maintaining lead information accurately in our Airtable CRM, ensuring data integrity and facilitating informed decision-making.
• Providing occasional follow-up to existing clients as needed, to build strong relationships and drive customer loyalty.

Requirements

To succeed in this role, you will need:

• Strong written communication skills, with a B2 English level or above, to effectively engage with customers and communicate arenaflex's value proposition.
• Experience in customer service, sales, or lead handling, with a proven track record of success in driving business growth and delivering exceptional customer experiences.
• Comfort with using AI tools to support communication and workflow, with a willingness to learn and adapt to new technologies.
• Familiarity with Airtable or similar platforms, with the ability to quickly learn and master our CRM system.
• Highly organized, dependable, and self-motivated, with a strong work ethic and a passion for delivering results.

Schedule & Compensation

As a part-time, remote employee, you will enjoy:

• A flexible schedule of 6 hours/day, Monday–Friday, with the ability to work from the comfort of your own home.
• An hourly rate of $4/hour during a 3-month probation period, with opportunities for performance-based bonuses and salary increases.
• A performance bonus of $10 commission for each qualified lead that books a $50 consultation, with the potential to earn up to $13,000 per year.
• Post-probation, your hourly rate will increase to $5/hour based on performance, with opportunities for further growth and development.

Benefits

As an arenaflex employee, you will enjoy:

• A flexible schedule that allows you to balance work and personal life.
• On-the-job training and professional development assistance to help you grow and succeed in your role.
• Access to cutting-edge technology and AI tools to support your work and enhance your skills.
• A comprehensive benefits package, including health insurance, retirement savings, and paid time off.

How to Apply

If you are a motivated and results-driven individual with a passion for customer service and sales, we invite you to apply for this exciting opportunity. Please complete the application form at https://forms.gle/u7b1FUk6UpYQigAi9 to take the first step towards joining our dynamic team at arenaflex.

Job Types

Part-time, Contract

Pay

$11,000.00 - $13,000.00 per year

Expected hours

30 per week

Shift

Morning shift

Work Location

Remote

Apply Now

Ready to take the next step in your career? Apply now to join arenaflex as a Lead Engagement & Customer Service Specialist and become a part of our innovative and dynamic team. Apply for this job