Experienced Personal Lines Customer Service Representative – Insurance Agency Excellence

At arenaflex, we're proud to be one of the top independent insurance agencies in the area, built on a foundation of integrity and first-class service. Our mission is to foster long-lasting relationships with our clients, make a positive societal impact, and create an inclusive culture where everyone can thrive and do their best work. We're passionate about teamwork, personal excellence, and growth – and we know it matters to you too! When you join arenaflex, you'll have the opportunity to continue learning, develop new skills, and grow both personally and professionally. We celebrate achievement and reward our employees for their innovative ideas, positive attitude, and exceptional teamwork. Our supportive, diverse, and people-first culture is dedicated to creating a work environment that promotes employee well-being and work-life balance.

What We Offer

At arenaflex, we're committed to providing a comprehensive benefits package that includes:

• Competitive compensation
• Work-life balance and employee well-being
• A supportive, diverse, people-first culture and mindset
• A voice at the table to create constructive change and work on purposeful products
• Time dedicated to professional development

About the Role

We're seeking an experienced Personal Lines Customer Service Representative to join our team. As a self-starter and independent learner, you'll enjoy mastering new skills quickly and taking initiative to anticipate needs and create efficiencies. With excellent communication skills and a strong work ethic, you'll apply critical thinking skills to work independently and anticipate agency needs and client questions.

Key Responsibilities

As a Personal Lines Customer Service Representative, you'll be responsible for:

• Cultivating strong relationships with clients, key vendors, and carriers, and serving as the main point of contact for your portfolio of clients
• Responding to clients, insurance carriers, sales team, and supervisors' correspondences and requests in a timely, effective, and professional manner
• Researching and presenting answers to client questions about their policies and coverage
• Maintaining up-to-date knowledge on carrier products, guidelines, underwriting, and legislative changes to make effective recommendations to clients
• Analyzing and comparing current exposures to develop renewal or new business specs for marketing
• Processing and submitting new and renewal clients for marketing and placement, reviewing and summarizing quotes for competitiveness and accuracy, and negotiating rates when appropriate
• Preparing proposals with the help of the sales team for client presentations
• Executing accurate invoicing and financing tasks to meet deadlines
• Processing and checking policies, endorsements, endorsement requests, and audits for accuracy
• Managing, submitting, and following up with claims throughout the claims process
• Preparing and managing timetables, summaries, and/or schedules for the entire book of business with regard to coverage, renewals, deliverables, and marketing strategy

What You'll Bring to Our Team

To succeed in this role, you'll need:

• Excellent verbal and written communication skills
• Basic math skills and aptitude for learning new technology
• Positive attitude, good listening skills, and empathy
• Highly-organized and strong time management skills
• Ability to multi-task in a fast-paced environment within tight deadlines
• Works with integrity and a high-level of confidentiality

Why Join arenaflex?

At arenaflex, we're committed to creating a work environment that promotes employee well-being and growth.

We offer

• A supportive, diverse, and people-first culture
• Opportunities for professional development and growth
• Competitive compensation and benefits package
• Work-life balance and employee well-being
• A voice at the table to create constructive change and work on purposeful products

How to Apply

If you're a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application through our website or by clicking the link below: Apply Job! We can't wait to hear from you!

arenaflex

Equal Employment Opportunity

arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating a work environment that is inclusive and respectful of all employees, regardless of their background, culture, or identity. Apply for this job