Experienced Customer Service Representative – College Prep Institution

At arenaflex, we're revolutionizing the college prep process, making it enjoyable and accessible for middle and high school students. We're seeking a highly motivated and organized individual to join our team as a Customer Service Representative. As a key member of our team, you'll be the first point of contact for our clients, staff, and students, providing exceptional customer service and support.

About arenaflex

arenaflex is a college prep institution that prepares students for standardized tests such as the ACT and SAT, as well as offering college counseling when they're ready to apply to universities. We're committed to creating an enabling environment for students to not just learn but develop their academic careers. Our culture is friendly, ambitious, and focused on making a positive impact in the lives of our students.

Job Description

As a Customer Service Representative at arenaflex, you'll be responsible for:

• Acting as the focal point of information between staff, students, and parents, providing exceptional customer service and support.
• Handling all incoming calls, new clients, existing clients, or taking messages in a timely and professional manner.
• Assisting in developing relations with existing clients, ensuring their needs are met and exceeded.
• Reporting all staff, client, vendor, and subcontractor issues to Directors, ensuring prompt resolution.
• Developing, implementing, following, and perfecting office systems and procedures to ensure efficiency and effectiveness.
• Reading and responding to all work-related emails, maintaining a high level of professionalism and attention to detail.
• Answering all phone calls and directing callers to the appropriate contact, ensuring seamless communication.
• Maintaining and managing company calendars, appointments, and client schedules, ensuring timely and accurate updates.
• Scheduling appointments for Directors, ensuring their schedules are managed efficiently.
• Organizing and composing office correspondence, documents, and reports, maintaining a high level of professionalism and attention to detail.
• Supporting sales and production efforts, ensuring timely and accurate communication with clients and staff.
• Posting company-related content on social media platforms, maintaining a strong online presence.
• Sending communication, such as thank you notes and referral gifts, to clients and staff, ensuring timely and personalized responses.
• Reviewing upcoming daily and weekly schedules with Directors, ensuring alignment and coordination.
• Participating in staff meetings, as needed, to ensure open communication and collaboration.
• Ensuring the company's public image is consistent and in keeping with branding, maintaining a strong online presence.

Skill Qualifications

To succeed in this role, you'll need:

• Excellent organizational and time management skills, with the ability to prioritize tasks and manage multiple projects simultaneously.
• A self-starter mentality, with the ability to work well with minimal supervision and take initiative when needed.
• A positive attitude, with a willingness to learn and grow with the company.
• The ability to work well under pressure, maintaining a calm and professional demeanor in fast-paced environments.
• Multitasking skills, with the ability to handle multiple tasks and responsibilities simultaneously.
• Excellent written and spoken communication skills, with the ability to communicate effectively with clients, staff, and students.
• A high level of professionalism, organization, and punctuality, with a strong attention to detail and ability to prioritize tasks.
• Proficiency in using IOS, Windows, MS Office Suite, and G-Suites, with the ability to learn and adapt to new software and systems.
• Experience working in an educational institution is a plus, with a strong understanding of the college prep process and its challenges.
• Excellent business etiquette and follow-up procedures, with the ability to maintain a high level of professionalism and attention to detail.
• A calm and professional manner, with the ability to handle confidential information and maintain discretion.

Education Qualifications

To be considered for this role, you'll need to have a Bachelor's Degree or higher.

Equipment Qualifications

To perform the duties of this role, you'll need:

• A computer with at least Windows 10 or Catalina MacOS.
• A video camera.
• High-speed internet (above 20mb/s).
• A quiet home working space with a clean background.

Benefits

As a valued member of our team, you'll enjoy:

• Paid time off.
• Sick days.
• Vacation days.

Salary

The salary for this role is $17.00 to $20.00/hour, depending on education, experience, and skill.

Interview Materials Needed

To apply for this role, please submit:

• A cover letter.
• A resume.
• 3 references.

About arenaflex

arenaflex is a college prep institution that prepares middle and high school students for standardized tests such as the ACT and SAT, as well as offering college counseling when they're ready to apply to universities. We're revolutionizing the college prep process, making it enjoyable and accessible for students. We know students are more than just a test score, that's why we help them with learning the basic skills and core foundations of each subject. If you're a motivated and organized individual who is passionate about education and customer service, we encourage you to apply for this exciting opportunity to join our team at arenaflex. Apply for this job