Experienced Client Customer Service Support Representative – Remote Work Opportunity

At arenaflex, we're dedicated to improving health and improving lives through our innovative approaches to patient care. As a leading global life sciences company, we're committed to providing vital information to help doctors, hospitals, pharmaceutical companies, researchers, and patients make clear and confident decisions. We're now seeking an experienced Client Customer Service Support Representative to join our team and contribute to our mission.

About arenaflex

arenaflex is a leading global life sciences company that provides unparalleled diagnostics and drug development capabilities. With over 70,000 employees serving clients in more than 100 countries, we're a dynamic and innovative organization that's transforming approaches to patient care. Our commitment to diversity and inclusion, as well as our dedication to creating a positive work environment, make us an attractive employer for those who share our passion for improving health and improving lives.

Job Summary

As a Client Customer Service Support Representative, you'll be an integral part of our Contact Center team for Client AR & Customer Service in our Revenue Cycle Management Division (RCM). You'll work with physician offices, hospital laboratories, patients, and internal customers to ensure that all client needs are addressed accurately and efficiently. Your primary responsibilities will include providing product education, handling a wide variety of questions, and ensuring a world-class customer experience.

Responsibilities

* Manage inbound and outbound calls in a timely manner, averaging 50-60 calls per day

• Follow approved standard operating procedures (SOP's) to update and provide necessary information to resolve denied claims
• Continuous evaluation of current policies and SOP's and give recommendations for process improvements
• Handle sensitive information in a confidential manner
• Reading and understanding of explanation of benefits or correspondence
• Accurately document all accounts ensuring guidelines and regulations are followed
• Communicate via telephone with a physician, insurance company, and patients
• Utilize tools to verify eligibility, claim status, and/or to obtain better billing information

Qualifications

* High School Diploma or equivalent required

• Minimum one year work experience required
• Previous call center and customer service experience strongly preferred
• Previous medical experience strongly preferred
• Strong phone and verbal communication skills along with active listening skills preferred
• Ability to meet deadlines and exercise critical thinking skills preferred

Technical Requirements

* Internet download speed of at least 50 megabytes per second

• No satellite internet
• Ability to connect equipment to router/modem with Ethernet cord
• Equipment cannot be connected through Wi-Fi, mobile routers, or mobile hotspot with Ethernet port

Why Join arenaflex?

* Work from home opportunity!

• Generous paid time off!
• Medical, Vision, and Dental Insurance Options!
• Flexible Spending Accounts!
• 401k and Employee Stock Purchase plans!
• No Charge Lab Testing!
• Fitness Reimbursement Program!
• And many more incentives!

Schedule

* Monday-Thursday 9 AM to 6 PM EST

• Friday 8 AM to 5 PM EST

Pay Range

* $15.25 Hour - $16.00 Hour (State minimum wages apply if higher)

Benefits

* Comprehensive benefits package, including Medical, Dental, Vision, Life, STD/LTD, 401(K), ESPP, Paid time off (PTO) or Flexible time off (FTO), Commissions, and Company bonus where applicable

• Regular, full-time or part-time employees working 20 or more hours per week are eligible for comprehensive benefits

Equal Opportunity Employer

arenaflex is proud to be an Equal Opportunity Employer. We strive for diversity and inclusion in the workforce and do not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications of the individual and do not discriminate based upon race, religion, color, national origin, gender (including pregnancy or other medical conditions/needs), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic.

Accessibility

If you are an individual with a disability who needs assistance using our online tools to search and apply for jobs, or needs an accommodation, please visit our accessibility site or contact us at arenaflex Accessibility.

Apply Now

If you're passionate about customer service and motivated to work with a customer-centric team in an innovative company, we encourage you to apply for this exciting opportunity. Don't miss out on the chance to join our team and contribute to our mission of improving health and improving lives. Apply Job! Apply for this job