Experienced Customer Service Communications Consultant – Strategic Communications and Team Enablement
At arenaflex, we're on a mission to revolutionize the way we connect with our customers and empower our teams to deliver exceptional experiences. As a key member of our Customer Service Communications team, the Experienced Customer Service Communications Consultant will play a pivotal role in shaping the future of our customer service communications strategy. If you're a creative and analytical professional with a passion for storytelling and team enablement, we want to hear from you.
About arenaflex
arenaflex is a leading provider of innovative solutions and services that enable businesses to thrive in a rapidly changing world. With a strong commitment to customer satisfaction and team empowerment, we're dedicated to creating a workplace culture that values diversity, inclusion, and collaboration. Our team of experts is passionate about delivering exceptional experiences and making a meaningful impact on our customers' lives.
Job Summary
As a Customer Service Communications Consultant at arenaflex, you'll be responsible for designing and delivering effective communication strategies that keep our front-line customer service teams and partner organizations informed and engaged. You'll leverage your creativity and analytical skills to develop compelling communication campaigns, build strong relationships with senior leadership teams, and drive a thoughtful and measurable content delivery approach. If you're a strategic thinker with a passion for storytelling and team enablement, we invite you to join our team and help shape the future of customer service communications.
Responsibilities
• Design and Develop Compelling Communication Campaigns: Create engaging and impactful content for digital-first campaigns across all initiatives that need to be communicated to our front-line teams and partners. Utilize your creativity and analytical skills to develop messaging that resonates with our audience and drives action.
- Governance and Communication Calendar: Collaborate with our creative agency, contact center partners, and back-office teams to build and oversee our governance approach and communication calendar. Ensure that our messaging is consistent, clear, and actionable.
- Relationship Building and Partnership Development: Build strong relationships across our partner senior leadership team across all four partners and six sites to set our agents up for success in serving our customers across Value brands. Foster a culture of collaboration and mutual support.
- Customer Service Communications Playbook: Partner to develop our new customer service communications playbook, a comprehensive guide that outlines best practices and strategies for effective communication.
- Content Delivery and Measurement: Drive a thoughtful, engaging, and measurable content delivery approach to ensure messaging is received and acted upon. Develop and manage our communications scorecard to track impressions, engagement, and action by medium and channel.
- Executive Communications: Create and deliver compelling and well-supported executive communications that communicate trends, successes, and opportunities within our sites. Ensure that our executive leaders are informed and empowered to make strategic decisions.
- Communication Tools and Protocols: Oversee our communication tools and act as voice of the partner and agent to ensure our communications tools, protocols, and methods are effective and aligned with our customer service strategy.
Requirements
• Relevant Experience: Four or more years of relevant experience required, demonstrated through work experience and/or military experience.
- Leadership Skills: Experience leading a team and critical leadership skills such as planning, prioritization, communication, and project management are highly desirable.
Nice-to-Haves
• Team Leadership Experience: Experience leading a team and mentoring team members to achieve their full potential.
- Strategic Thinking: Proven ability to think strategically and develop innovative solutions to complex problems.
- Communication and Project Management: Experience in critical leadership skills such as planning, prioritization, communication, and project management.
Benefits
• Competitive Compensation: Arenaflex offers a competitive salary and benefits package, including 401(k), adoption assistance, health insurance, paid time off, parental leave, and tuition reimbursement.
- Opportunities for Growth: We're committed to helping our employees grow and develop their careers, with opportunities for professional development and advancement.
- Collaborative Culture: Our team is passionate about collaboration and mutual support, with a culture that values diversity, inclusion, and creativity.
- Flexible Work Arrangements: We offer flexible work arrangements to support work-life balance and employee well-being.
How to Apply
If you're a creative and analytical professional with a passion for storytelling and team enablement, we invite you to apply for this exciting opportunity. Please submit your resume and a cover letter that outlines your experience and qualifications for this role. We can't wait to hear from you and explore how you can contribute to our team's success.
Equal Employment Opportunity
arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We're committed to creating a workplace culture that values diversity, inclusion, and collaboration. Apply for this job