Senior Customer Service Representative – arenaflex

Transforming Customer Experiences in a Dynamic and Compassionate Work Environment

At arenaflex, we're dedicated to building a world of health and wellness around every individual, surrounded by passionate colleagues who are committed to transforming healthcare. As a leading health solutions company, we reach millions of Americans through our local presence, digital channels, and a team of over 300,000 purpose-driven colleagues who care for people where, when, and how they choose. We strive to create a more connected, convenient, and compassionate experience for all, with heart and dedication at the forefront of everything we do.

Job Summary

arenaflex, an affiliate of Aetna/CVS, is seeking highly motivated and customer-focused Senior Customer Service Representatives to join our permanent work-from-home team. As a key member of our team, you will handle customer service inquiries for our Fully Insured or High Profile role, addressing problems via telephone, internet, or written correspondence. If you're passionate about delivering exceptional customer experiences and working in a dynamic, supportive environment, we encourage you to apply.

Key Responsibilities

* Handle incoming calls from members and providers regarding claims status, benefits, and eligibility, PPO participation, and other related inquiries

• Maintain department-established performance metrics at a meets or exceeds expectations level
• Collaborate with colleagues as a team and apply the arenaflex Core Values in day-to-day operations
• Create a Differentiated Service Experience by providing personalized solutions to customer needs
• Demonstrate Service Discipline by adhering to established processes and procedures
• Handle Service Challenges with professionalism and empathy
• Provide Solutions to Constituent Needs by offering tailored support and guidance
• Work Across Boundaries by collaborating with internal stakeholders to resolve complex issues

Required Qualifications

* 2+ years of customer service experience in a fast-paced, metric-based environment

• Proficiency with the full suite of Microsoft Applications, including Word, Excel, and Outlook
• Comfortability utilizing search engines to research and resolve customer inquiries
• Excellent multi-tasking skills, with the ability to handle multiple calls and tasks simultaneously
• High School diploma, G.E.D., or equivalent experience

Preferred Qualifications

* Experience working in a call center environment, with a focus on customer service and problem-solving

• Medical terminology and insurance experience, with a strong understanding of healthcare concepts and regulations
• Results-oriented and self-motivated, with a proven track record of meeting or exceeding performance metrics
• Excellent communication skills, with the ability to effectively articulate complex information to customers and colleagues

Career Growth Opportunities and Learning Benefits

At arenaflex, we're committed to fostering a workplace where every colleague feels valued and supported. Our teams reflect the customers, patients, members, and communities we serve, and we're dedicated to providing opportunities for growth and development. As a Senior Customer Service Representative, you'll have access to:

• Comprehensive training programs to enhance your skills and knowledge
• Opportunities for career advancement and professional development
• Collaborative and supportive work environment, with a focus on teamwork and open communication
• Recognition and rewards for outstanding performance and contributions to the team

Work Environment and Company Culture

arenaflex is a dynamic and compassionate organization that values diversity, equity, and inclusion. Our teams are passionate about delivering exceptional customer experiences, and we're committed to creating a workplace where every colleague feels valued and supported. As a Senior Customer Service Representative, you'll be part of a collaborative and supportive team that's dedicated to making a positive impact in the lives of our customers and communities.

Compensation, Perks, and Benefits

We offer a competitive compensation package, including:

• Hourly wage of $19.50, with opportunities for bonuses and commissions
• Comprehensive benefits package, including medical, dental, and vision coverage
• 401(k) plan with company matching contributions
• Employee stock purchase plan
• Paid time off, flexible work schedules, and family leave
• Dependent care resources, colleague assistance programs, and tuition assistance
• Wellness programs, including wellness screenings, tobacco cessation, and weight management programs
• Confidential counseling and financial coaching

How to Apply

If you're passionate about delivering exceptional customer experiences and working in a dynamic, supportive environment, we encourage you to apply. Please submit your application by [06/30/2025] to be considered for this exciting opportunity. Apply Job!

Equal Employment Opportunity

arenaflex is an equal opportunity employer, committed to fostering a diverse and inclusive workplace. We welcome applications from qualified candidates of all backgrounds, and we're dedicated to providing opportunities for growth and development. Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws. Apply for this job