Experienced Full Stack Social Media Customer Support Professional – Global Remote Job Opportunity
Are you a business-savvy individual with experience in handling customer issues in global B2C organizations? Do you have a passion for delivering exceptional customer experiences and a knack for navigating complex social media landscapes? If so, we have an exciting opportunity for you to join the arenaflex team as a key member of our global customer support team!
About arenaflex
arenaflex is a leading global entertainment and media company that has been a household name for generations. With a rich history spanning over 90 years, we have evolved from a small animation studio to a global media powerhouse with a diverse range of industry segments, including Disney, Pixar, Marvel, Star Wars, and National Geographic. Our mission is to create and deliver exceptional entertainment experiences that captivate audiences worldwide.
The Role
As a Full Stack Social Media Customer Support Professional, you will be part of our newly formed Business Execution and Planning team, responsible for driving the strategic direction of our social media customer support initiatives across Europe and Africa. You will work closely with our brand and execution advertising teams, nation groups, E&A BD and system group, as well as our finance and research teams to ensure seamless execution of our customer support strategies.
Key Responsibilities
* Develop and implement principal planning models, including the yearly working plan model and the monthly forecasting model, to drive business growth and customer satisfaction
- Support the development of our D+ yearly strategy and quarterly planning process, ensuring alignment with business objectives and key performance indicators (KPIs)
- Analyze business cases and scenarios to inform decision-making on evaluation, go-to-market strategies, and customer engagement initiatives
- Conduct in-depth analysis of drivers of execution for the past quarter, identifying areas for improvement and recommending data-driven solutions
- Collaborate with regional Disney+ capabilities, BD and finance groups, as well as local market groups and US promotion sales and finance groups to ensure cohesive execution of customer support strategies
The Ideal Candidate
We are seeking a highly motivated and experienced professional with a strong background in data-driven decision-making and customer support. The ideal candidate will possess:
- A bachelor's degree in a relevant field, such as business administration, marketing, or communications
- Proven experience working in data-driven environments and driving business growth through data analysis
- Excellent communication and interpersonal skills, with the ability to tailor comms to various audiences (e.g., country groups, global teams, executives)
- High numeracy and scientific skills, with attention to detail and thoroughness
- Clear and concise writing and presentation skills
- Ability to work independently and manage multiple project timelines and deadlines
- Positive, team-oriented, and adaptable attitude
- Strong analytical and problem-solving skills, with the ability to think creatively and outside the box
What We Offer
* Competitive salary and benefits package, including 25 days of annual leave, confidential medical and dental coverage, and free park admission for you and your loved ones
- Opportunities for career growth and professional development, with a focus on employee empowerment and diversity, equity, and inclusion
- Access to exclusive Disney+ membership and discounts on Disney products and services
- A dynamic and inclusive work environment, with a focus on employee well-being and work-life balance
- Opportunities to work with a diverse range of teams and stakeholders, including our global customer support, brand, and execution advertising teams
How to Apply
If you are a motivated and experienced professional looking for a new challenge, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume, cover letter, and any relevant supporting documents, through our online application portal.
Equal Opportunities Employer
arenaflex is an equal opportunities employer, committed to building a diverse and inclusive workforce that reflects the communities we serve. We welcome applications from all qualified candidates, regardless of age, race, color, religion or belief, sex, gender identity, sexual orientation, disability, or any other protected characteristic.
About arenaflex (EMEA)
arenaflex EMEA is a leading global entertainment and media company, driving growth, innovation, and brand loyalty across a diverse range of nations with a team of over 6,000 employees working in 59 business sectors with offices in 29 countries.
About arenaflex
arenaflex, along with its subsidiaries and affiliates, is a leading global family entertainment and media company, with industry segments including Disney Entertainment, ESPN, Disney Parks, Experiences and Products, and Consumer Products. From humble beginnings as an animation studio in the 1920s to today's global media powerhouse, arenaflex proudly continues its tradition of creating exceptional stories and experiences for every member of the family. Our stories, characters, and experiences reach consumers and visitors from every corner of the globe, with activities in over 40 countries. Our employees and cast members work together to create entertainment experiences that are both universally and locally treasured. This position is with arenaflex Limited, which is part of a business we call arenaflex (EMEA). arenaflex Limited is an equal opportunities employer. Candidates will be considered for work regardless of age, race, color, religion or belief, sex, gender identity, sexual orientation, disability or pregnancy or maternity. arenaflex cultivates a business culture where ideas and contributions from all individuals help us grow, improve, make the best stories and be important in a rapidly changing world. Apply for this job