Experienced Account Data Analyst – Customer Account Remediation and Support

At arenaflex, we're committed to creating a world where healthcare has no limits. As a leading global medical technology and digital solutions innovator, we're seeking an experienced Account Data Analyst to join our team. This is a unique opportunity to work in a remote setting, leveraging your analytical skills to simplify and maintain sales operations processes and policies. If you're passionate about delivering exceptional customer experiences and have a knack for data analysis, we encourage you to apply.

About arenaflex

arenaflex is a global medical technology and digital solutions innovator, dedicated to creating a world where healthcare has no limits. Our purpose is to unlock the potential of healthcare, and we're committed to making a meaningful difference in the lives of our customers and employees. We believe that every voice matters, and every difference builds a healthier world.

Job Description

As an Account Data Analyst at arenaflex, you'll play a critical role in supporting our sales, service, and order management teams. Your primary responsibilities will include: ### Roles and Responsibilities

• Simplify and maintain sales operations processes and policies using lean methodologies to continuously improve customer account data by remediation in UCM (Reltio) platform and downstream systems.
• Execute processes to support customer account requests within the agreed-upon support level agreement.
• Coordinate all activities related to quarter and month-end customer support.
• Act as a cross-functional coordinator to resolve customer issues and complaints arising from account requests.
• Provide expertise outside of immediate team in the form of special projects as needed.

### Key Skills and Competencies

• Strong analytical and problem-solving skills, with the ability to interpret data and identify trends.
• Excellent written and verbal communication skills, with the ability to interact effectively with various types of people.
• Proficiency in MS Office, Excel, Word, PowerPoint, and other relevant software applications.
• Strong attention to detail, with a commitment to delivering high-quality results.
• Ability to manage multiple priorities and deliver on tight timelines.
• Strong team player with high levels of resourcefulness, energy, and enthusiasm.

### Qualifications

• Bachelor's degree or equivalent work experience in order management, customer sales/service, data entry, or similar experience.
• Minimum 1 year of experience in sales support, order management, customer service, and/or data administration roles.
• Familiarity with customer accounts and knowledge of Universal Customer Master, GL Prod, and Salesforce.com.
• Strong English capability in both spoken and written.
• Willingness to work various shifts/hours at quarter close, including weekends, evenings, and holidays.
• Must have a dedicated home office with high-speed internet access or be able to work from the arenaflex Waukesha office.

### Desired Characteristics

• Experience with customer accounts and knowledge of Universal Customer Master, GL Prod, and Salesforce.com.
• Detail-oriented, with a commitment to delivering high-quality results.
• Ability to manage multiple priorities and deliver on tight timelines.
• Strong team player with high levels of resourcefulness, energy, and enthusiasm.
• Flexibility, highly motivated, assertive, and accountable.

### Work Environment and Culture As a remote employee, you'll have the flexibility to work from the comfort of your own home office. arenaflex is committed to creating a culture that fosters care, collaboration, and support. Our total rewards are designed to unlock your ambition, giving you the boost and flexibility you need to turn your ideas into world-changing realities. ### Compensation and Benefits

• Competitive salary range: $65,280.00-$97,920.00 Annual.
• Performance-based incentive compensation, including cash bonus(es) and/or long-term incentives (LTI).
• Comprehensive benefits package, including medical, dental, vision, paid time off, a 401(k) plan with employee and company contribution opportunities, life, disability, and accident insurance, and tuition reimbursement.

### How to Apply If you're a motivated and detail-oriented individual with a passion for customer account remediation and support, we encourage you to apply. Please submit your application through the link below: Apply Job! We're excited to hear from you and look forward to reviewing your application. Apply for this job