Experienced Full Stack Customer Service and Sales Representative – Virtual Workforce
Join arenaflex, a global leader in communications and technology, as a Virtual Customer Service and Sales Representative in Wyoming! Are you a customer service enthusiast with a passion for sales and technology? Do you thrive in a dynamic, fast-paced environment where no two interactions are the same? Look no further! arenaflex is seeking a skilled and motivated Virtual Customer Service and Sales Representative to join our team in Wyoming. As a member of our virtual workforce, you'll have the opportunity to redefine customer service, create meaningful connections with each customer, and drive sales growth while working from the comfort of your own home.
About arenaflex
arenaflex is a global leader in communications and technology, dedicated to connecting people and businesses through innovative solutions. With a rich history of innovation and a commitment to excellence, we're shaping the future of communication and technology. Our virtual workforce is at the heart of our operations, and we're looking for talented individuals like you to join our team.
Key Responsibilities
As a Virtual Customer Service and Sales Representative, you'll be responsible for:
- Providing exceptional customer service through thoughtful listening, utilizing your knowledge of arenaflex's products and services to effectively service and retain customers
- Simplifying the explanation of customer bills, rate plans, and features of arenaflex's products and services
- Supporting customers with credit/inbound and outbound collections, activations, customer service, E-services, revenue, fraud, business, and technical/roaming support inquiries, and other duties as required
- Engaging Tier 3 support (network and IT), third-party vendors, and suppliers as needed to address issues, service faults, and provide customer resolution
- Handling wireless local number portability (WLNP), relocations, combined bill support, after-hours inquiries, and pre-paid service
- Troubleshooting and resolving various customer-impacting issues, such as voice and data, that span multiple networks and elements
- Getting customers up and running with the latest products and services, such as air cards, USB devices, and AT&T-provided software & applications
- Meeting monthly sales goals and delivering an outstanding customer experience
What You Can Expect
* Competitive pay starting between $16.20 to $18.87 per hour
- Additional compensation up to $3000 a month, when you meet your sales goals and performance expectations
- Paid training completed from home and additional resources to support you
- Excellent benefits package with medical/dental coverage, 401(k) plan, tuition reimbursement, and paid time off
- Employee Discounts of up to 50% off on:
+ Eligible arenaflex wireless plans (up to two accounts per employee; up to 10 lines per account) and wireless accessories + arenaflex Internet (Fiber where available) + arenaflex phone & arenaflex wireless home phone
What We're Looking For
* Call center or customer service experience
- Flexibility to work any schedule during hours of operation is essential. Specific job assignments may require day, evening, weekend, or holiday hours. Occasional overtime may be required
Work from Home Requirements
* You will need verified internet service (secure, reliable, and dedicated high-speed is required to support business needs) and an established dedicated work area (desk, chair, electrical outlet, direct LAN connection). arenaflex will provide all of the equipment you'll need to get started! (keyboard, monitor, computer, mobile device, etc.)
- Your workspace will need to be in alignment with WFH standards (e.g., technical, security, physical, noise levels, Clean Desk policy, etc.) and you'll need to participate in workspace audits (e.g., remote desktop observation, call and screen recordings, live webcam monitoring, pictures of workspace setup, video chats, etc.)
- You will need to be available, accessible, and accountable to work during established work schedules and shifts, follow technical support processes, comply with organizational security and compliance standards, trainings, performance management, recurring management routines, manual and automated remote monitoring policies, etc.
Career Growth Opportunities
arenaflex offers a range of career growth opportunities, including training on the latest technology, devices, and our entire lineup of products, services, and promotions. As a Virtual Customer Service and Sales Representative, you'll have the chance to develop your skills and expertise, take on new challenges, and advance your career in a dynamic and supportive environment.
Join the arenaflex Team
If you're a motivated and customer-focused individual with a passion for sales and technology, we'd love to hear from you! Apply now to become a part of our virtual workforce and start your journey with arenaflex. Apply Now! Apply for this job