Experienced Full Stack Call Center Representative – Data Entry & Customer Service
Join arenaflex, a leading healthcare and retail company, in shaping the future of patient care and community well-being. Are you a motivated and empathetic individual with a passion for delivering exceptional customer service? Do you have a knack for data entry and a strong understanding of healthcare regulations? If so, we invite you to apply for the Experienced Full Stack Call Center Representative – Data Entry & Customer Service role at arenaflex.
About arenaflex
arenaflex is a pioneering healthcare and retail company dedicated to making a positive impact on people's lives. With a legacy of over a century, we have grown to become one of the largest healthcare and retail companies in the United States, serving almost 10 million customers every day. Our mission is to make a difference in the lives of our customers and patients by providing a wide range of healthcare and retail services, including those that address the needs of underserved populations.
Job Summary
As an Experienced Full Stack Call Center Representative – Data Entry & Customer Service, you will be responsible for providing exceptional customer service to patients and healthcare professionals while accurately processing patient and medication data. You will work closely with our team to ensure seamless communication and data entry, adhering to HIPAA regulations and arenaflex's policies and procedures.
Key Responsibilities
* Utilize arenaflex's remedy information entry methodology and rules to process new enrollments by entering information into a suitable system.
- Handle patient medication requests within HIPAA guidelines and enter refill orders for processing.
- Investigate missing medication data and decipher clinical truncations (SIG codes).
- Resolve all data entry-related exceptions.
- Handle correspondence to patients (inbound calls, visits, messages) and resolve outbound calls to prescribers and patients on a case-by-case basis.
- Resolve Outsider Oddballs by surveying, gathering data, making recommendations, and resubmitting for processing as per individual arrangement requirements.
- Resolve phone calls to healthcare providers and others to acquire data, gain supersede endorsement, or otherwise resolve the Outsider Oddballs.
- Provide support to Pharmacists, both those in the office and those in other areas.
- Identify and escalate issues to senior-level staff as necessary.
Essential Qualifications
* High school diploma or equivalent.
- Essential level computer skills (e.g., start and shut down computer, use mouse to point and click, start and shut down programs, switch between programs, save files, print documents, and access data online).
- Essential web browsing skills to include opening a program, composing URLs in the right area, using a web search engine, bookmarking a webpage, navigating using back/forward/stop buttons, and completing forms online.
- Intermediate level keyboarding skills (at least 25 WPM, typing by memory, organizing files).
- Ability to communicate effectively in writing and verbally.
- 18 years old or older.
Preferred Qualifications
* At least 1 year of pharmacy technician experience in a retail or call center environment.
- At least 1.5 years as a pharmacy technician with a declaration/enrollment by the state as conceded by the State Board for Pharmacies or broadly recognized certification agency.
- Experience providing customer service to internal and external clients, including meeting quality standards for services, and assessment of customer satisfaction.
- Intermediate to advanced level keyboarding skills (at least 35 WPM, typing by memory, organizing files).
- Familiarity with Spanish and English.
Skills and Competencies
* Excellent communication and interpersonal skills.
- Strong problem-solving and analytical skills.
- Ability to work in a fast-paced environment with multiple priorities.
- Proficiency in data entry and computer software applications.
- Familiarity with healthcare regulations and policies.
- Ability to work independently and as part of a team.
Career Growth Opportunities and Learning Benefits
At arenaflex, we believe in investing in our employees' growth and development. As a Full Stack Call Center Representative – Data Entry & Customer Service, you will have opportunities to:
- Develop your skills and knowledge in data entry, customer service, and healthcare regulations.
- Work with a talented team of professionals who are passionate about making a difference in people's lives.
- Participate in ongoing training and development programs to enhance your skills and career prospects.
- Take on new challenges and responsibilities as you grow and develop in your role.
Work Environment and Company Culture
arenaflex is committed to creating a positive and inclusive work environment that supports the well-being and success of our employees. As a Full Stack Call Center Representative – Data Entry & Customer Service, you will:
- Work in a dynamic and fast-paced environment with a team of dedicated professionals.
- Enjoy a comprehensive benefits package, including medical, dental, and vision insurance, as well as paid time off and holidays.
- Participate in ongoing training and development programs to enhance your skills and career prospects.
- Have opportunities to contribute to the growth and success of arenaflex.
Compensation, Perks, and Benefits
arenaflex offers a competitive compensation package, including:
- Hourly rate: $25-$35/hour.
- Comprehensive benefits package, including medical, dental, and vision insurance.
- Paid time off and holidays.
- Ongoing training and development programs.
- Opportunities for career growth and advancement.
How to Apply
If you are a motivated and empathetic individual with a passion for delivering exceptional customer service, we invite you to apply for the Experienced Full Stack Call Center Representative – Data Entry & Customer Service role at arenaflex. Please submit your application through our website or by clicking the link below. Apply Now! We look forward to hearing from you! Apply for this job