Experienced Customer Service Representative – Fitness Programs (Remote, $15/hr)

Join arenaflex's Customer Service Fitness department and make a difference in the lives of our members! Are you passionate about delivering exceptional customer service and making a positive impact on people's lives? Do you have a knack for resolving issues and providing solutions in a fast-paced environment? If so, we want to hear from you! arenaflex is seeking an experienced Customer Service Representative to join our Customer Service Fitness department, working remotely from the comfort of your own home.

About arenaflex

arenaflex is a leading provider of innovative health and wellness solutions, dedicated to empowering individuals to achieve their health goals. Our mission is to deliver exceptional customer experiences, foster a culture of collaboration and innovation, and make a meaningful difference in the lives of our members. As a Customer Service Representative, you will be an integral part of our team, working closely with members, fitness clubs, and health plans to provide top-notch support and guidance.

Responsibilities

As a Customer Service Representative, you will be responsible for:

• Receiving and responding to telephone calls from members, fitness clubs, and health plans in a professional, accurate, timely, and courteous manner
• Demonstrating knowledge and understanding of all arenaflex Fitness products and programs
• Answering incoming calls on the arenaflex telephone system, ascertaining the nature of the call, and recording information in the appropriate system
• Providing answers to member questions by following standard policies and procedures
• Coordinating collection of necessary information, including member co-pays or payments when necessary
• Forwarding documentation to Research Team for follow-up if issue requires additional action
• Researching unique questions using all available resources and referring difficult issues to Supervisor for appropriate answers
• Handling all issues requiring additional action within the necessary timeframes
• Managing time to ensure calls are answered within required timeframes and appropriate follow-up is conducted in a timely manner
• Attending and participating in meetings to discuss issues and foster teamwork among department personnel
• Responding to requests from other arenaflex department personnel, contacting clubs and members as required
• Performing other duties as assigned
• Complying with all policies and standards

Qualifications

To be successful in this role, you will need:

• High School Diploma or equivalent required
• 1 year experience performing customer service duties required
• Inbound call center experience preferred
• Experience in healthcare preferred
• Basic experience using Microsoft Office required

Core Competencies

As a Customer Service Representative, you will need to demonstrate:

• Ability to interact in a positive, respectful manner and establish and maintain cooperative working relationships
• Excellent customer service skills to meet the needs and expectations of both internal and external customers
• Excellent listening and interpersonal communication skills to identify critical core competencies based on success factors and organizational environment
• Ability to effectively organize, prioritize, multi-task, and manage time
• Demonstrated accuracy and productivity in a changing environment with constant interruptions
• Demonstrated ability to analyze information, problems, issues, situations, and procedures to develop effective solutions
• Ability to exercise strict confidentiality in all matters

Mobility and Physical Requirements

This role requires:

• Primarily sedentary, able to sit for long periods of time
• Ability to see, speak, and hear other personnel and/or objects
• Ability to communicate both in verbal and written form
• Ability to travel within and around the facility or Work from Home (WFH) environment
• Capable of using a telephone, computer keyboard, and mouse
• Ability to lift up to 10 lbs

Environmental Conditions

This role is based in a Work-from-Home (WFH) environment.

Equal Opportunity Employer

arenaflex is an Equal Opportunity/Affirmative Action Employer. We are committed to diversity, equity, and inclusion in all aspects of our business. We welcome applications from qualified individuals from diverse backgrounds and perspectives.

Accommodations for Individuals with Disabilities

If you are a qualified individual with a disability or a disabled veteran, you have the right to request an accommodation if you are unable or limited in your ability to use or access our career center as a result of your disability. To request an accommodation, contact our Human Resources Department at (800) 848-3555 x6702.

Pay Transparency

arenaflex will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company’s legal duty to furnish information.

How to Apply

If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application through our website, including your resume and a cover letter outlining your experience and qualifications.

Join arenaflex's team and make a difference in the lives of our members!

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